The Knowledge Group (tkg): Unlocking your outsourcing and technology potential
At The Knowledge Group (tkg), we empower organisations to make smarter decisions across their BPO, technology, and business services spend. Through a
At The Knowledge Group (tkg), we empower organisations to make smarter decisions across their BPO, technology, and business services spend. Through a
Unlock the power of automation with Puzzel’s Chat Agent, Voice Agent, and Email Agent. Designed to enhance customer support, these
Outsourcing used to be all about cutting costs. Today, businesses expect more. They seek a BPO partner that doesn’t just
The invite-only Contact Centre & Customer Services Summit provides the best experience for professionals who are looking to explore a
Hubtype is a conversational automation platform designed for enterprises that need to manage high volumes of customer interactions without compromising
In today’s competitive market, UK businesses must balance cost efficiency with exceptional customer service. Outsourcing customer care offers a strategic
For decades, Customer Satisfaction (CSAT) scores have relied heavily on post-interaction surveys—typically asking customers to rate their experience on a scale
With 59 million people in the UK now using WhatsApp, businesses are capitalising on its widespread adoption to enhance customer service and
Merchants is an award-winning customer management partner specialising in business process outsourcing (BPO). Based in a leading BPO destination in
With remote and hybrid work models seemingly here to stay, contact centres are embracing advanced solutions to manage their distributed workforce efficiently. With cloud-based
Customer service can be a headache. Customers want quick, personalised responses on email, chat, and social media. Meanwhile, agents are
Would you like to join us in April at the Contact Centre & Customer Services Summit, where top speakers such
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
Who are we? Invest North East England (INEE) is the strategic inward investment agency for the North East Combined Authority
As businesses continue to react and respond to changes in the domestic and global economy, many are seeking new and
For more information on advertising in Briefing, please contact:
Georgina Helbig
Sales Executive
01992 374058
g.helbig@forumevents.co.uk
