Your last chance to attend September’s Contact Centre Summit
The Contact Centre & Customer Services Summit is taking place in less than a two weeks, with top speakers such as Kirsty Ferguson and Dan Edwards from Premier
The Contact Centre & Customer Services Summit is taking place in less than a two weeks, with top speakers such as Kirsty Ferguson and Dan Edwards from Premier
BCH Digital is a UK-based provider of secure payment and communication solutions, specialising in PCI-DSS compliant technologies. With over 25
Contact centre and customer experience leaders are being encouraged to use this year’s National Customer Service Week (NCSW) as an
Customer expectations continue to rise, while contact centres face increasing pressure to do more with fewer resources. Operations must balance
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
For years, success in automated contact centre engagement was measured largely through technical indicators such as speech recognition accuracy, word error rate (WER),
The modern contact centre has evolved far beyond measuring call volumes and average handling times. Customer service leaders are expected
By Merchants South Africa has rapidly emerged as one of the most talked-about global destinations for customer experience outsourcing and
Jake Healy has been part of the Forum Events team for four years and recently took over as Event Sales
The Contact Centre & Customer Services Summit is taking place in September, where top speakers such as Jack Barmby, CEO at Gnatta,
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
For years, organisations faced a relatively straightforward outsourcing decision: keep operations in the UK or move them offshore to reduce
Delivering outstanding customer service depends on more than simply answering calls quickly. Contact centre leaders need accurate insights into customer
NW Hearts Charity is your local charity, supporting people across Greater Manchester. We are passionate about improving the lives of
Artificial intelligence continues to dominate the customer service agenda, but for many contact centres the challenge is no longer simply
For more information on advertising in Briefing, please contact:
cccsummit@forumevents.co.uk
01992 3740100