Data-driven decision-making is essential for contact centres looking to enhance customer experience, agent performance, and operational efficiency. With the rise of AI-powered analytics,
Video has become the preferred media for consumers to get information (think YouTube, TikTok, Instagram etc) and is therefore a
At Zoho UK, we believe in working smarter, not harder. With over 90 million users and more than 50 apps
You’re invited to the unique and exclusive Contact Centre & Customer Services Summit this April – Secure your free delegate place today!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
Despite growing awareness of consumer vulnerability in contact centres, a hidden crisis persists in the UK, with many individuals remaining unaware of
A common challenge for customer service professionals is determining the right balance between real-time analytics and historical analytics. Each approach has its strengths,
Data analytics has long been an essential tool for contact centres looking to enhance customer experience (CX). While many organisations
Traditional lengthy training sessions are giving way to microlearning, a modern approach that delivers short, targeted learning modules designed to enhance
AI adoption has continued at pace throughout 2024, but the vast majority of organisations have yet to embed AI enabled
The rise of Artificial Intelligence (AI) is transforming the contact centre industry, and one of its most impactful applications is in agent monitoring
The Contact Centre & Customer Services Summit enables you to meet top suppliers, learn in seminars and network with peers, all
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
The hybrid work model has become the norm in the contact centre industry, combining remote and on-site operations to maximise
Agent coaching and monitoring is critical to delivering exceptional customer experiences, improving employee performance, and driving business success. Effective coaching
For more information on advertising in Briefing, please contact:
Georgina Helbig
Sales Executive
01992 374058
g.helbig@forumevents.co.uk
