November is Display Boards Month on Contact Centre Briefing: Here’s how to get involved!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
As the growth of Electric Vehicles (EV) sales to private consumers begins to plateau, automotive manufacturers face an uphill challenge.
Rich Communication Services (RCS) traffic will quadruple over the next five years as data from tech analyst Omdia shows RCS
The next Contact Centre & Customer Services Summit takes place on April 28th & 29th 2025 at the Radisson Hotel & Conference
At least 500 million smartphone users will be regularly making verifiable claims using a digital identity wallet (DIW) by 2026.
The rise of digital media revolutionised customer service, and web self-service has been a key driver of this transformation. As technology has
Customer support and effective communication are the lifeblood of every successful business and organisation. That’s why BeCloud, Omnichannel Contact Centre Solution provider,
As the calendar inches closer to the festive season, businesses across the retail and ecommerce landscape brace themselves for the
Customer Journey Management, Customer Insights and Customer Satisfaction top the list of solutions the UK’s customer experience professionals are sourcing
Join us in October at the CX Solutions Summit, where top speakers such as Gareth Bray from Premier CX will be sharing their experience
By Opus Technology In today’s competitive business landscape, transforming a contact centre into a profit-generating powerhouse is no easy feat.
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market –
By Ardanis Today, 4.25 billion people worldwide actively use email, with 319.6 billion emails exchanged daily. Since the first email was
Artificial Intelligence, Call Centre Technology and Agent Coaching & Monitoring top the list of solutions the UK’s leading industry professionals
Knowledge management has emerged as a critical strategic asset. It involves capturing, organising, and sharing information to improve decision-making, enhance efficiency, and drive innovation. For organisations
For more information on advertising in Briefing, please contact:
Georgina Helbig
Sales Executive
01992 374058
g.helbig@forumevents.co.uk
