Gartner 2021 Magic Quadrant on the CRM Customer Service Center has recognized Freshworks as a ’Visionary’ for our cloud-based omnichannel customer service platform, Freshdesk. This is our sixth consecutive year on the quadrant and the second time as its ONLY Visionary.
We believe that this recognition underlines our success in helping customers establish digital-first customer service in response to the pandemic-led evolution in consumer behavior and expectations. We also believe that our intuitive user-first approach to product development, powerful native AI engine and ability to enrich omnichannel support with rich customer context have helped us expand our presence among midmarket and enterprise companies.
We’re pleased to share a complimentary copy of the complete report where you can find Gartner’s take on the current CEC ecosystem and key considerations for businesses looking to implement CRM and CEC technologies.