• INDUSTRY SPOTLIGHT: Aegis takes Customer Experience Management offshore

    960 640 Stuart O'Brien

    Aegis is one of the leading global business services providers of customer experience management.

    For 30 years, we have been the go-to experience creator for global giants across multiple industry verticals.

    Aegis has a presence in 9 countries with operations being supported from 46 delivery locations managing over one billion moments-of-truth being supported by over 40,000 employees globally in 36 languages.

    We believe there is a real opportunity for UK clients to benefit financially from offshore servicing from South Africa for voice without any degradation in service quality, compliance or customer experience.

    Why South Africa?

    • Excellent natural English language skills with neutral accent and “UK equivalent” vocabulary
    • Natural cultural alignment to support empathetic customer experience and interaction
    • Minimal time difference making it easier to manage 3rd party service providers
    • 1st world technology and telephony connectivity delivering UK level systems availability
    • FCA, PCI, GDPR authorizations and certifications available as standard as well as full range BCP
    • Cost reduction of 30% – 40% against UK pricing
    • Proven experience in servicing UK customers from South Africa.

    Aegis’ operates in the telecommunications, banking, financial services and insurance, technology, retail, travel & hospitality, manufacturing & automotive sectors worldwide and counts world leading brands among its clients.

    To discuss how Aegis South Africa could support you, your customers and your cost reduction aspirations, visit www.aegisglobal.com or contact Will McAllister on 077899 65424 or Paul Stephen on 07769 297696.


    Stuart O'Brien

    All stories by: Stuart O'Brien

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