The WhatsApp revolution that’s redefining contact centres
Customer expectations are rising fast. Whether you’re managing thousands of daily service interactions or evolving CX strategy, the pressure to deliver a seamless, fast and effective service is intensifying. As customer behaviour accelerates toward a mobile-first, asynchronous service, a quiet revolution is underway and WhatsApp is at its core. WhatsApp is no longer just a […]
PRODUCT SPOTLIGHT: Genesys Cloud by Kerv
Recognised as a Gartner® Magic Quadrant leader ten years running, Genesys Cloud is the go-to CX solution for organisations in 100-plus countries. Yet, creating a high-performing contact centre takes more than simply brilliant technology. It requires a partner who understands how to get the best out of it. One that always has your back, responds […]
Smarter Conversations. Happier Customers.
Great customer service shouldn’t be complicated. With NFON’s Contact Center Hub, you can transform how your business connects with customers—boosting satisfaction, improving agent performance, and saving valuable time, all in one place. This AI-powered, cloud-based solution gives you everything you need to manage customer contact more efficiently—across voice, email, chat, and messaging channels—so you can focus on what […]
Why voice-enabled Microsoft Teams is the key to contact centre transformation
As organisations embrace AI and digital customer service tools, many are now discovering the untapped potential of one of their most powerful assets: voice-enabled Microsoft Teams—where real conversations, insights, and transformation begin. Voice isn’t just another channel. It’s where relationships are built, emotions are heard, and decisions are made. And when that voice is captured through […]
The Knowledge Group (tkg): Unlocking your outsourcing and technology potential
At The Knowledge Group (tkg), we empower organisations to make smarter decisions across their BPO, technology, and business services spend. Through a unique combination of market intelligence, expert advisory, and AI-driven procurement tools, we help businesses unlock value, streamline operations, and build partnerships that drive long-term success. What we do We offer a comprehensive suite of services […]
Corporate Gifting with Simply Thank You
For over 30 years, Simply Thank You has delivered smart, personalised gifting solutions that turn everyday interactions into standout brand experiences. Trusted by many of the UK’s leading FTSE 100 companies, we support strategies across customer acquisition, loyalty, and service recovery – all with one purpose: to help you build stronger, longer-lasting relationships. From physical […]
At Darwin, we don’t sell technology — we simplify the path to the right solution
Our process sits ahead of the technology, acting as a trusted advisor to streamline your IT procurement from start to finish. The technology market is complex and constantly evolving. Choosing the wrong solution or supplier can be costly and time consuming. At Darwin, we remove that risk. We manage the entire procurement journey on your […]
Repetition is costing the industry £381million per year!
The Solution: IRIS Clarity eliminates unwanted background noise, ensuring crystal-clear conversations for agents and customers. The Benefits: Hear the difference and transform your contact center today: iris.audio/clarity
Remove background noise at every stage of your call journey
IRIS Clarity uses advanced AI to eliminate unwanted background noise in both live and recorded customer conversations—leaving only crystal-clear speech. Deploy it as an app or integrate it via SDK across every touchpoint, from IVA to live calls and post-call analytics. Try it for free today and experience the difference!
Turn Every Healthcare Call into Actionable Insight — Automatically
Every patient interaction is a goldmine of insight — if you can access it. Hear is a conversation intelligence platform that transforms 100% of your calls into real-time, actionable data — without the manual effort. Used by contact centers across industries like Retail, Financial Services, and Telecom, Hear automates quality assurance, scores agent performance, and uncovers sentiment trends — all […]
