Remove background noise at every stage of your call journey
IRIS Clarity uses advanced AI to eliminate unwanted background noise in both live and recorded customer conversations—leaving only crystal-clear speech. Deploy it as an app or integrate it via SDK across every touchpoint, from IVA to live calls and post-call analytics. Try it for free today and experience the difference!
Turn Every Healthcare Call into Actionable Insight — Automatically
Every patient interaction is a goldmine of insight — if you can access it. Hear is a conversation intelligence platform that transforms 100% of your calls into real-time, actionable data — without the manual effort. Used by contact centers across industries like Retail, Financial Services, and Telecom, Hear automates quality assurance, scores agent performance, and uncovers sentiment trends — all […]
From enquiry to resolution—inside the chat
Customers today expect more than answers; they expect resolution. And increasingly, they expect it to happen inside messaging and chat channels, without getting bounced to websites, apps, or phone queues. Hubtype helps enterprises deliver on that promise. We automate complex customer conversations across WhatsApp, webchat, and other messaging platforms—from enquiry to resolution. Where most bots stop at […]
Download: Calabrio’s State of the Contact Centre 2025 report
Thanks for joining our State of the Contact Center webinar. We hope you found it valuable! If you’d like to learn more, you can now download the full report. Here’s a quick recap of the key takeaways: Download the full report – no forms, no fluff, just insights.
Kerv – Elite Genesys partner & consultancy for contact centres
At Kerv, we are an established Genesys elite partner, and the longest standing Genesys Cloud partner in EMEA with the most deployments. Our deep expertise on Genesys Cloud helps you completely personalise customer experience, improve customer insights, reduce effort with seamless integrations and automation and to deliver amazing service when it matters most. We will […]
Deploy customer support Voice AI Agents in weeks, not in months – As low as £0.06 per minute
Launch customer support voice agents in just 3 weeks with Synthflow. Deliver human-like conversations to your customers with ultra-low latency under 500ms, powered by a dedicated team of AI experts. Synthflow combines enterprise-grade performance with unmatched speed and simplicity at just £0.06 per minute. Perfect for high-volume teams that need fast, flexible automation—without the enterprise overhead. […]
What is an AI Knowledge Base? The Essential Tool You’re Missing
Implementing an AI Knowledge Base can take your traditional help centre from ordinary to extraordinary. Reducing contact centre calls and costs, AI Knowledge Bases boost business efficiency while identifying gaps in FAQs and consumer-facing content. As a result, they’re vital tools for customer support teams, especially as companies scale – and integral to minimising agent […]
A Guide to Building an AI Knowledge Base (+3 Best Practices)
As your business grows, so do the number of customer inquiries – many simple, others complex. While your support agents work hard to tackle them all, rising ticket volumes can lead to higher stress levels and longer response times. AI Knowledge Base is a powerful tool that helps to reduce pressure on your support staff […]
Upload a Call. Get Instant AI Insights with Hear
If you run a contact center, you’re sitting on one of the most valuable — and underused — assets in your entire business. For the first time, we’re helping you unlock it. Getting answers to vital questions like: Why are my sales slipping? Why is customer satisfaction declining? How can we reduce refund requests? has never been […]
How Voice AI is reshaping customer experience in the contact centre landscape
In 2025, the contact centre industry finds itself at a crossroads. Automation is accelerating, customer expectations are rising, and the tools of the past are no longer enough to meet the moment. While many organisations are investing in digital transformation, the data tells a clear story: 72% of consumers still prefer to resolve customer service […]
