Introducing ERROL – The fun way to embed Learning & Knowledge
Ember Real Results Online Learning Platform (Errol Owl) is a unique tool designed to increase the effectiveness of your learning solutions. It provides an easy and enjoyable way to follow up on learning and help identify further knowledge gaps that can be plugged by further learning or through coaching… For more information, visit: https://www.emberrealresults.com/our-solutions/learning-retention/errol/
The Virtual Agent: Finding the balance between man and machine
It’s no secret that AI technologies are taking the customer service and contact centre industry by storm. After all, the idea of replacing expensive staff with comprehensive automation can represent an all-too-tempting opportunity for contact centre cost-cutting. Suddenly, a future where customers interact solely with emotionless corporate robots, with no option for compassionate human conversation, […]
4 reasons you need live chat today
The implementation of live chat, chatbots and virtual assistants has grown exponentially. In fact, it has become the most popular channel for adults, with 75% saying they prefer queries to be handled via live chat. We, at giosg, have put together a few key reasons why you should implement live chat today: Efficiency! Live chat […]
