INDUSTRY SPOTLIGHT: EveryCloud Open Communications Platform
Transform your business with 8×8’s pioneering, cloud-based Open Communications Platform, in partnership with EveryCloud. Unleash your people’s talent, maximise mobility and delight your customers from anywhere – with voice, meetings, chat, analytics and even full omnichannel contact centre, all on one dynamic platform that’s tailored to your needs. Talk to EveryCloud now to futureproof your […]
Why Mobile Chat Services are Key to Boosting Customer Experience
By Pinder Takhar, Director, Marketing, mGage This year businesses have had to adjust the way they operate and communicate with their customers. Not only has it been vital in keeping customers informed it has also been just as important to ensure customers can easily reach the brand. With the increase in customer engagement, this has meant […]
WEBINAR: Case Study – Remote working and your Contact Centre Operations
By Diabolocom The onset of national lockdowns’ in 2020 means that organisations with contact centre operations had to respond and adapt to the previously unchartered territory of an almost wholly remote workforce. Business continuity plans were dusted off the shelf and new ways of working had to be established over-night. Most organisations already had some capability […]
Integration with existing business tools, the biggest blocker to improving Call Centre Operations
By Frédéric Durand (pictured), Founder & CEO Diabolocom In a live survey being run by Diabolocom, 67% of respondents have shared that the biggest barrier they for-see in 2021 to improving call centre operations is the need to integrate with existing business tools. When asked about their organisations planned investments for 2021, 80% indicated that they […]
WEBINAR: Fast Track Your 2021 CX Service Strategy
Extraordinary times demand original responses. To help you prepare for the next phase of customer service evolution and deliver outstanding CX throughout 2021, Puzzel and customer strategy expert, Martin Hill-Wilson have developed Being Ready, a handy planning framework for contact centre leaders. Join Puzzel’s webinar tomorrow to learn more about the framework and receive your free e-book and templates. […]
INDUSTRY SPOTLIGHT: Infobip global cloud communications
Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, security and contact center solutions help clients and partners overcome the […]
The five common Contact Centre issues that can lead to losing customers
By Jabra Here’s the bad news: there are five issues common to Contact Centres that could cause you to lose 9 out of 10 customers. However, the good news is that once these issues are addressed you can make your top performing agents almost twice as productive as their least industrious counterparts – which will […]
eBOOK: Social Media Trends 2021 Global Report
2020 has been dominated by COVID-19, forcing many brands to change the way they communicate with their customers. Social media has provided opportunities to connect with audiences in a new way, reshaping the relationship between brands and consumers. This is likely to continue in 2021 and beyond. This free report from Talkwalker delves into the […]
WHITE PAPER: How to launch a call deflection strategy
Download the RingCentral white paper on how to launch a call deflection strategy. Improve your customer experience and streamline your contact centre activity by deflecting calls to digital channels. Learn more about call deflection best practices: The difference between call deflection vs call avoidance When and where to implement call deflection Key elements to consider […]
Customer self-service is the secret to surviving this year’s holiday shopping season
By Smart Tribune E-commerce retailers must offer exceptional customer service experiences to succeed in what’s likely to be the biggest online holiday shopping season ever. There is no question that 2020 has been a year of unexpected twists and turns. The ongoing COVID-19 pandemic has turned everything we know about typical consumer habits on its […]
