Do you specialise in Virtual Call/Contact Centres? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in July we’re focusing on Virtual Call/Contact Centres. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Virtual […]
WEBINAR REWIND: Staff wellbeing and engagement in your contact centre: Why your business success depends on it
Don’t worry if you missed MaxContact’s recent webinar about why improving staff wellbeing and engagement is more important than ever to ensure business success in your contact centre – you can now watch the entire session on-demand. With 72%* of contact centre workers saying they are burnt out or facing burnout, and the ‘great resignation’ […]
Consumers want more self-service options
81 percent of consumers say they want more self-service options yet only 15 percent of consumers expressed a high level of satisfaction with the tools provided to them today whereas businesses believe 53 percent of consumers are very satisfied with their self-service. That’s according to the NICE 2022 Digital-First Customer Experience Report, which highlights significant gaps […]
Join the industry at the Contact Centre & Customer Services Summit this September
There’s a free place waiting for you at the Contact Centre & Customer Services Summit – As a professional in this field, the event is designed to give you the opportunity to network and create new business relationships. Here is what you need to know; When: 12th & 13th September Where: Radisson Blu Hotel, Manchester Airport Format: Corporate ‘speed-dating’. As […]
WEBINAR: Staff wellbeing and engagement in your contact centre: Why your business success depends on it
Join MaxContact and CX & EX expert Natalie Calvert as we discuss how improving staff wellbeing and engagement is more important than ever to ensure business success in your contact centre. With 72% of contact centre workers saying they are burnt out or facing burnout, and the ‘great resignation’ hitting the UK contact centre industry […]
Do you specialise in Artificial Intelligence? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in June we’re focusing on Artificial Intelligence. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Artificial Intelligence […]
UK businesses experience up to five security incidents each year
Attackers are seizing on vulnerabilities in hybrid working environments, creating more work – and also larger budgets – for security teams, despite organisations accelerating digital transformation projects. The latest State of Security Report from Infblox, which surveyed 100 UK respondents in IT and cybersecurity roles in the UK as part of its global sample, discovered […]
Technology ‘increases employee inclusion’ in hybrid work
In a world where 60% of employees say a hybrid work model is their ideal work arrangement, only three in ten (30%) strongly agree that their organisation provides them with the necessary technology to collaborate equally and inclusively from anywhere. That’s according to Jabra’s 2022 edition of the Hybrid Ways of Working Global Report, carried […]
Register now for September’s Contact Centre & Customer Services Summit
Following on from April’s successful event, we’d like to invite you to our 2nd annual Contact Centre & Customer Services Summit taking place on the 12th & 13th of September at the Radisson Blu Hotel, Manchester Airport. This intimate two-day event allows you to explore the latest insights and innovations. As a professional within this industry your place […]
A third of workers think their jobs are at risk from automation
New research has found that one in three (37%) employees consider their current job to be at risk from automation and digital transformation. HR software provider CIPHR has compiled a list of the occupations that are the most and least likely to be replaced by technology or machines, based on the results of a survey […]
