Contact Centre & Customer Services Summit host unveils the business networking solution for the ‘new normal’
Forum Events & Media Group, organiser of B2B events including the Contact Centre & Customer Services Summit and Digital Customer Experience Summit, has successfully held its first virtual networking events – with over 550 individual meetings taking place within the security industry over the course of two days via virtual events. With live events unable […]
WEBINAR REWIND: How Leading Organisations are Embracing the GigCX Revolution
Don’t worry if you missed last week’s fantastic Ember Group webinar ‘Leading Organisations are Embracing the GigCX Revolution – Learn Why and How’ – You can now watch it again in full. Seasonal peak demands and disruptions such as COVID-19 pandemic has further exposed the vulnerability of the traditional contact-centres with their business model being […]
ECCCSAs: 20 years in the making
It’s 20 years since the first edition of the European Contact Centre and Customer Service Awards was launched. The industry was in its relative infancy and the awards evening was a comparatively small affair. These days the awards are not only the longest running in the European customer contact industry but they are the largest […]
Vonage expands Contact Centre solution with ServiceNow integration
Vonage has announced the expansion of its Vonage Contact Center capabilities to include seamless integration with ServiceNow, the leading digital workflow company. Vonage Contact Center for ServiceNow enables businesses with contact centres that rely on customised agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Now more than ever, organisations are […]
Contact Centre & Customer Engagement Summit – We’d love you to join us, in person or virtually
Would you like to attend our hybrid Contact Centre & Customer Engagement Summit this September, as our guest? Live event and virtual attendance options are available – 14th & 15th September – Hilton Deansgate, Manchester. Your guest pass includes; Free overnight accommodation, a personalised itinerary of relaxed meetings with innovative suppliers, LIVE seminar sessions led by industry […]
Five reasons contact centres are moving to the cloud right now (or should if they aren’t already)
By Martin Taylor, Deputy CEO at Content Guru We are on the precipice of another great cloud migration. It’s something we’ve seen with data storage, software and consumer services and over the next few years, we will witness the same journey in the contact centre industry – from the on-premises contact centre of old, to […]
Forum Events goes virtual for B2B meetings
Forum Events and Media Group, organiser of face-to-face meetings-based events like the Contact Centre & Customer Services Summit, is launching a series of new Virtual Forums. For over 20 years Forum has been bringing together procurement decision-makers with suppliers for pre-arranged meetings and networking at its Forums and Summits. These events have generated £millions of […]
5 Minutes With… Jay Patel, IMImobile
In the latest instalment of our Contact Centre executive interview series, we spoke to IMImobile CEO Jay Patel about his company, industry opportunities, the impact of COVID-19 and emerging technologies… Tell us about your company, products and services. At IMImobile, we help our clients communicate and interact with their customers over different digital channels. We […]
Do you specialise in Virtual Contact Centres? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in July we’re focusing on Virtual Contact Centres solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of […]
Contact Centre & Customer Services Summits: Everything you need to know
We wanted to let you know that we are still running both Contact Centre & Customer Services Summit’s this year – both of which your attendance is entirely complimentary. Your complimentary guest pass includes benefits such as; Full hospitality – Enjoy free overnight accommodation including all meals and refreshments. Stay up-to-date with the industry – Enjoy a series of topical seminar […]
