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  • WEBINAR REWIND: How Leading Organisations are Embracing the GigCX Revolution

    960 640 Stuart O'Brien

    Don’t worry if you missed last week’s fantastic Ember Group webinar ‘Leading Organisations are Embracing the GigCX Revolution – Learn Why and How’ – You can now watch it again in full.

    Seasonal peak demands and disruptions such as COVID-19 pandemic has further exposed the vulnerability of the traditional contact-centres with their business model being significantly limited in its ability to respond effectively to such challenges.

    GigCX offers a strong business case: not only with respect to business risk mitigation but also with the potential it offers for delivering new, innovative service models that derive the maximum benefits from a distributed workforce.

    During the webinar, Ember’s industry-experienced specialists were joined by guest panellists as they explored the rising adoption of GigCX and address some of the critical questions facing the market today:

    • What is GigCX
    • What are the benefits of introducing GigCX as a solution to your operating model?
    • How can GigCX support long-term economic sustainability?
    • What is the process of removing barriers within your organisation to introduce GigCX?

    Watch the full recording below:

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    Stuart O'Brien

    All stories by: Stuart O'Brien

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