Do you specialise in Social Media solutions for Contact Centres? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in May we’re focusing on Social Media solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Social […]
Contact Centre Services Summit: We’ll get through this together!
During such challenging times it is key to stay up to date with the industry and source new solutions for every eventuality. The Contact Centre Services Summit can help you do this – 6th & 7th July at the Radisson Blu Hotel, London Stansted. Would you like to attend as our guest? You can enjoy this small, niche event and […]
Keep your skills up to date with our online courses!
During these times of great uncertainty, one thing we all have more of is time. So why not use it to learn new skills and improve existing ones with our newly available and unlimited annual courses? These are specially-curated online courses designed to help you and your team improve expertise and learn new things. The […]
Why should you think about Chatbots?
By mGage Chatbots are nothing new, having first been introduced in the 1960’s in the form of a computer programme called ELIZA. This programme laid the framework for what chatbots would become, a computerised conversational tool. Today chatbots have become much more common in everyday usage and for many businesses it’s become an essential part […]
CC Expo: Virtually Together
20th April 2020 Connect with RingCentral – We face a seminal moment in the history of customer interaction. How we respond to current conditions will shape our businesses for years to come. Some organisations were caught unprepared and have been severely challenged. Some have adapted quickly, seen the opportunities and acted with vision. Others are still […]
Contact Centre Services Summit – Make sure you’re there this July!
We appreciate that you have lots of other things on your mind, but we just wanted to make you aware that due to the current pandemic, we have made the decision to postpone the Contact Centre Services Summit until later this year. The Summit will be now take place on the 6th & 7th July – Radisson Blu Hotel, […]
ContactOne help Bierce Surveying rapidly transition to home working, without loss of functionality
With the recent outbreak of CoVID-19, and the need to protect staff, many businesses whose employees can work from home have been forced to implement, often untested, home working plans in substantially reduced timelines. Bierce Surveying was faced with this challenge, having to transition all office employees to home working as fast as possible, including the call handlers within the […]
TTEC launches T-NOW COVID-19 business solutions
TTEC has announced the availability of T-NOW, an enhanced suite of customer service and technology solutions that it says makes CX continuity possible in days rather than weeks. As the world has responded to government mandates and people have transitioned to being confined to their homes, TTEC says there has been a massive effort to rapidly […]
WEBINAR: How leading organisations are responding to the impact of coronavirus
CLICK HERE TO REGISTER FOR WEBINAR The coronavirus outbreak has had an unprecedented impact on organisations, their operations and the management of workforces. With some organisations needing to respond to substantially increased demand and others facing a situation where customer demand has virtually stopped, the extremes of the impact are clear. When combined with the […]
CxEngage Rapid Response: In 48 hours get your contact centre in the cloud
Contact centers are the frontlines for organizations as they respond to the coronavirus (COVID-19), but are stretched thin in every way. Coupled with the fact that many contact centers agents are working at close proximity, ensuring their health and safety to continue to deliver optimal customer experiences requires a major—and quick—operational reboot. To help keep […]
