Learn from the best at next week’s Contact Centre & Customer Services Summit
Alongside amazing webinar sessions, we can arrange for you to meet key industry solution providers to help you prepare for the future at this full day virtual event. Contact Centre & Customer Services Summit – Monday 16th November Confirmed LIVE webinars include; “Maximising Remote Relationships: Social Selling” In a world where face to face consultations and meeting […]
5 Minutes With…. Jabra EMEA North MD Nigel Dunn
In the latest instalment of our contact centre industry executive interview series, we spoke to Jabra EMEA North‘s Managing Director Nigel Dunn (pictured) about the company, the ongoing challenges the sector faces as a result of COVID-19, market opportunities and the impact of new technology… Tell us about your company, products and services. Jabra is […]
Do you specialise in Display Boards for contact centres? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in November we’re focusing on Display Boards solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Display […]
Contact Centre & Customer Services Summit: Solutions tailor made for you
At the Contact Centre & Customer Services Summit we can tailor-make an itinerary of pre-matched connections between you and suppliers of interest, where you can identify in advance, who best fits your business needs. You tell us the services you are looking for and we will source the best, most innovative and cost effective solutions providers […]
INDUSTRY SPOTLIGHT: eGain customer engagement solutions
By eGain eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world. To find out more about eGain, visit http://www.egain.com.
Contact Center & Customer Services Summit: Everything you need to know about next month’s virtual event!
Here is everything you need to know for your pass at next month’s virtual Summit – including a short overview video of how the day will run here. As we have mentioned before, your complimentary pass is entirely flexible and allows you to attend for a half or full day – you can confirm how you would like to attend here. […]
WEBINAR REWIND: 3-Step Guide To Scaling Your Business Using AI
Don’t worry if you missed KantanMT’s recent webinar giving insight into scaling your business using AI – You can now re-watch the entire session online! One of the most significant challenges, faced by the contact centres industry is on-boarding new territories and customers. Many contact centre managers will way say it takes too long, it’s expensive, […]
Half of UK workers say employer not prepared for a second wave of COVID-19
In a sweeping survey of employees and business leaders across 11 nations, The Workforce Institute at UKG (Ultimate Kronos Group) found only a fraction of employees (20%) felt their organisation met their needs during the initial months of the COVID-19 pandemic. But there is a silver lining: a third of employees globally (33%) say they trust their employer […]
Do you specialise in Web Self Service or Chat? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in October we’re focusing on Web Self Service/Chat solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of […]
November’s Contact Centre & Customer Services Summit is now VIRTUAL!
The Contact Centre & Customer Services Summit will now take place as a VIRTUAL event on 16th November 2020. Your free virtual pass will still offer all the same benefits, as the live event. The Summit will bring you together with top industry suppliers for business collaboration. Benefits include; Prepare for every eventuality – We can build you a bespoke 1-2-1 itinerary […]