WEBINAR REWIND: The role people, platforms & partners play in your future operating model
If you missed last week’s Ember webinar don’t worry – You can now rewatch the entire session online! The economic outlook will test organisations like never before. With consumer confidence and spending devastated and constraints on our way of life likely to continue for a considerable period, the challenges are clear. Against this gloomy economic […]
The Contact Centre & Customer Services Summit has gone VIRTUAL!
Due to the recent updates from the government, we have made the decision to bring you our unique Summit virtually – bringing the industry’s leading buyers and suppliers together for business collaboration. Still forming the same concept, your free virtual place includes: LIVE Seminars – Attend LIVE topical seminar sessions led by industry thought leaders and gain access to additional industry webinars. […]
WEBINAR: Adapting to the changing business environment; the role people, platforms & partners play in your future operating model
Thursday, July 23rd 2020 2.00 pm (BST) / 9.00 am (EDT) Register Here The economic outlook will test organisations like never before. With consumer confidence and spending devastated and constraints on our way of life likely to continue for a considerable period, the challenges are clear. Against this gloomy economic backdrop, many organisations are fighting […]
Attend the Contact Centre & Customer Services Summit virtually
Have you secured your place at the upcoming Contact Centre & Customer Services Summit? This event is now virtual, so you can attend remotely via a video link! 14th September – RSVP here to secure your place. The Contact Centre & Customer Services Summit is a highly focused event that brings the industry together for virtual business […]
Do you specialise in contact centre Training & Development? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in August we’re focusing on Training & Development solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of […]
Contact Centre & Customer Services Summit host unveils the business networking solution for the ‘new normal’
Forum Events & Media Group, organiser of B2B events including the Contact Centre & Customer Services Summit and Digital Customer Experience Summit, has successfully held its first virtual networking events – with over 550 individual meetings taking place within the security industry over the course of two days via virtual events. With live events unable […]
WEBINAR REWIND: How Leading Organisations are Embracing the GigCX Revolution
Don’t worry if you missed last week’s fantastic Ember Group webinar ‘Leading Organisations are Embracing the GigCX Revolution – Learn Why and How’ – You can now watch it again in full. Seasonal peak demands and disruptions such as COVID-19 pandemic has further exposed the vulnerability of the traditional contact-centres with their business model being […]
ECCCSAs: 20 years in the making
It’s 20 years since the first edition of the European Contact Centre and Customer Service Awards was launched. The industry was in its relative infancy and the awards evening was a comparatively small affair. These days the awards are not only the longest running in the European customer contact industry but they are the largest […]
Vonage expands Contact Centre solution with ServiceNow integration
Vonage has announced the expansion of its Vonage Contact Center capabilities to include seamless integration with ServiceNow, the leading digital workflow company. Vonage Contact Center for ServiceNow enables businesses with contact centres that rely on customised agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Now more than ever, organisations are […]
Contact Centre & Customer Engagement Summit – We’d love you to join us, in person or virtually
Would you like to attend our hybrid Contact Centre & Customer Engagement Summit this September, as our guest? Live event and virtual attendance options are available – 14th & 15th September – Hilton Deansgate, Manchester. Your guest pass includes; Free overnight accommodation, a personalised itinerary of relaxed meetings with innovative suppliers, LIVE seminar sessions led by industry […]