Stay ahead of the curve at the Digital Customer Engagement Summit
The UK’s leading customer care professionals will be gathering at the Digital Customer Engagement Summit this October – will you be among them? It is entirely FREE for you to attend. Simply register your place here. When: 15 October 2019 Where: Hilton Canary Wharf, London Format: Corporate ‘speed-dating’. As our VIP guest, you will be […]
Registration open for the Call Centre & Customer Services Summit
Register today for the next Call Centre & Customer Services Summit, which take place on September 16th & 17th in Manchester. This unique event, the second of 2019, will give you the opportunity to: Meet new suppliers for face-to-face meetings based on your requirements and projects. No hard sell guaranteed! Attend a series of insightful […]
IBM and Lenovo partner on blockchain-powered customer services
IBM is providing Lenovo’s Data Center Group with Cognitive and Blockchain-powered field service solutions in over 200 countries worldwide. The multi-year agreement continues to build on the IBM-Lenovo relationship that began in 2005. According to IBM research, more than $1 trillion is spent on 265 billion customer service calls each year industry-wide, with 50% of […]
CXone AI updates unveiled by NICE
NICE inContact has confirmed the Spring 2019 release of NICE inContact CXone, which adds multiple AI-powered updates across the contact centre. CXone’s new AI capabilities span the entire customer and agent experience from: new AI self-service bot options, to new AI-infused forecasting and scheduling options to AI-powered interaction analytics that detect root cause issues of customer […]
Network your way to success at the Digital Customer Engagement Summit
Join an exclusive gathering of the UK’s leading customer care professionals at the Digital Customer Engagement Summit this October. This is a bespoke and highly-targeted event created specifically for senior customer service professionals like you. It is entirely FREE for you to attend. Simply register your place here. When: 15 October 2019 Where: Hilton Canary […]
SAVE THE DATE: Call Centre & Customer Services Summit
The next Call Centre & Customer Services Summit will take place on September 16th & 17th in Manchester – Secure your place today! This unique event, the second of 2019, will give you the opportunity to: Meet new suppliers for face-to-face meetings based on your requirements and projects. No hard sell guaranteed! Attend a series […]
Do you specialise in Social Media for customer care? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in May we’re focussing on Social Media solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Social […]
Digital Customer Engagement Summit – Everything you need to know
Are you free on October 15th? Join us at the Digital Customer Engagement Summit. This is a bespoke and highly-targeted event created specifically for senior customer service professionals like you. It is entirely FREE for you to attend. Simply register your place here. When: 15 October 2019 Where: Hilton Canary Wharf, London Format: Corporate ‘speed-dating’. […]
The countdown is on… last 2 free VIP tickets for the Call Centre & Customer Services Summit
Time is running out for you to reserve a free place at this month’s Call Centre & Customer Services Summit. Taking place on April 29th & 30th at the Radisson Blu Hotel, London Stansted, it will give you the opportunity to: Meet new suppliers for face-to-face meetings based on your requirements and projects. No hard […]
Consumers love messaging for customer care… but hate its experience silo
Consumers love the convenience of messaging but ‘struggle mightily’ with its experience silo, according to a new study. Conducted by YouGov on behalf of eGain, the survey was based on responses from 1,777 consumers in the US and UK who messaged a business for customer service in the last 12 months. When asked about their […]
