CASE STUDY: Blackpool Costal Housing Leadership Programme
Like most organisations Blackpool Housing found themselves with a group of 30 mid-level managers of varying experience and styles. The organisation had not formally invested in developing the leadership skills of this group prior to the programme and selected Ember as its preferred supplier. Click here to read more.
Tailor the Digital Customer Engagement Summit experience to suit you
This autumn plays host to the Digital Customer Engagement Summit – a unique event designed specifically for hospitality procurement professionals. 15 October 2019 – Hilton Canary Wharf, London Your personal – and FREE – one-day experience will be created based entirely on your own requirements and interests… Receive a bespoke itinerary of 1-2-1 meetings with […]
Are you ready for the Call Centre & Customer Services Summit?
It’s now less than a month until the Call Centre & Customer Services Summit, which takes place on April 29th & 30th. Simply click here to register. This unique event takes place at the Radisson Blu Hotel, London Stansted. The Summit will give you access to innovative and budget-saving suppliers for a series of pre-arranged, face-to-face meetings […]
CASE STUDY: Increasing conversions at Agria Pet Insurance
By Ember Group Ember have created a bespoke training programme for Agria Pet Insurance, specifically for the teams processing quotes; with the purpose of boosting their sales conversions through effective sales conversations that are increasingly personalised and successful; whilst still maintaining FCA compliance… Click here to read more.
Industry Spotlight: Fusion Contact Centre – Ultimate Unified Desktop
Fusion’s agent-inspired unified desktop blends inbound & outbound contact over any channel, and finally at an affordable price. Introducing Fusion “Contact Centre” Fusion Contact Centre is built by agents for agents, which is why it is so easy to use allowing your agents to provide an outstanding customer experience to your clients. Fusion Contact Centre […]
CallMiner speeds up insight from unsolicited feedback
CallMiner has unveiled a CX Solution Pack for enhanced customer experience insights both within and beyond the contact centre. The Pack provides a continuous flow of CX insights captured during every engagement. This data, the firm says, informs and directs customer experience professionals and contact centre managers at every point of the customer journey. The […]
Do you provide Automated Customer Satisfaction solutions? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in April we’re focussing on Automated Customer Satisfaction solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of […]
8×8 integrates with Google’s Contact Centre AI
8×8 has announced its integration of 8×8 Content Centre with Google Cloud’s new Contact Centre AI The Google platform combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres. “Contact Centre AI empowers enterprises to use AI to augment and improve their contact centres,” said Rajen Sheth, […]
Register today for the inaugural Digital Customer Engagement Summit
The Digital Customer Engagement Summit – One day, everything you need to optimise your digital customer engagement strategies. The Summit will cover all areas of digital customer engagement – from AI applications to secure payment solutions; business intelligence solutions to self service; predictive routing technology to voice analytics technology. It takes place on October 15th at […]
Call Centre & Customer Services Summit – Don’t miss out!
Time’s running out to claim your free VIP place at the Call Centre & Customer Services Summit, which takes place on April 29th & 30th. Simply click here to register. This unique event takes place at the Radisson Blu Hotel, London Stansted. The Summit will give you access to innovative and budget-saving suppliers for a series of […]
