Take your customer experience career to a new level with these excellent online courses
Our selection of online courses tailored specifically for the contact centre sector will enable you to both learn new skills and improve existing ones in 2023 and beyond – sign up today! These are specially-curated online courses designed to help you and your team improve expertise and learn new things. The Customer Services online learning […]
The Store Re-Imagined: 3 tips for delivering tomorrow’s retail experience today
By Alex MacPherson, Director of Solution Consultancy and Account Management, Manhattan Associates There are few in retail circles who would argue that the role of the Store is the same as it ever was. With the rate of change accelerating like never before, consumers are throwing new challenges at retailers faster than they can implement solutions. […]
European Contact Centre & Customer Service Awards (ECCCSA) 2022 – Winners are revealed!
Ukraine contact centre outsourcer Simply Contact was among the winners at the European Contact Centre & Customer Service Awards (ECCCSA) 2022, receiving a standing ovation for its Gold win in the Best Crisis Management Approach category. Germany’s Home Shopping Europe won Most Effective Deployment of Artificial Intelligence. The judges said “this was a very impressive bot […]
Handling dramatic surges in contact volume
Because time is precious and we know that our clients cannot always be there to answer the phone. Woven offer a host of tailored call handling services that enable businesses large and small to capture every opportunity. Our bureau service, Woven with You, provides a seamless extension of our clients business, allowing them to focus […]
Contact Centre & Customer Services Summit: Join us for fast-paced and productive meetings!
The Contact Centre & Customer Services Summit is taking place on the 24th and 25th of April next year, enabling you to explore the latest insights and innovations via matched meetings with leading suppliers. Your free pass includes; · A personalised corporate “speed-dating” itinerary of relaxed meetings with innovative and budget-saving suppliers · A seat at our […]
Do you specialise in CRM for contact centres? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in December we’re focusing on CRM. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of CRM solutions and […]
Peak season delivery is more complex than ever: Here’s how to address the critical CX challenges and more
By Andrew Tavener, Head of Fleet Marketing EMEA, Descartes With the holiday shopping season fast approaching, retailers are bracing for the logistical and customer service challenges that accompany peak season volumes. This year, though retailers face added complexity as they continue to struggle with inventory issues, staff shortages, and ongoing supply chain disruptions – not […]
The importance of CX in the retail industry
There’s no denying that the past year has had a huge impact on the retail industry, from supply chains to customer service. With stores closing their doors and e-commerce booming, retailers had to adapt their processes rapidly to meet new customer behaviours and needs. Retail technology saw a boom, click & collect became more popular […]
You’re invited to the Contact Centre & Customer Services Summit
We would like to invite you to the next bi-annual Contact Centre & Customer Services Summit, which is taking place on the 24th and 25th of April at the Radisson Hotel and Conference Center Heathrow London. This intimate two-day event allows you to explore the latest insights and innovations. Your free pass includes; · A […]
Digital customer engagement solutions: 2022/23 buying trends revealed
Live Chat, AI Applications and Self-Service top the list of solutions the UK’s leading customer engagement professionals are sourcing in 2022/23. The findings have been revealed ahead of this week’s Digital Customer Engagement Summit, which takes place on October 20th. Delegates registering to attend the event have been asked which areas they needed to invest […]
