Improve your skills in 2021 with these great online courses!
Our selection of online courses tailored specifically for the contact centre sector will enable you to both learn new skills and improve existing ones – sign up today! These are specially-curated online courses designed to help you and your team improve expertise and learn new things. The Customer Services online learning bundle provides you with […]
Registration is now open for the next Contact Centre & Customer Services Summit
26th & 27th April 2021 – Radisson Blu, London Stansted This unique Summit has been created to help you build business connections with the latest innovative and budget-saving suppliers within your industry. Your attendance is entirely FREE and includes full hospitality, including overnight accommodation, all meals and refreshments. Our cutting-edge software will create your bespoke itinerary […]
TTEC Accelerates Growth Strategy in EMEA with Addition of Industry Veteran Alistair Niederer
TTEC has welcomed Alistair Niederer to the organisation as senior vice president, head of Europe, Middle East & Africa (EMEA) region. TTEC is investing heavily in EMEA to capitalise on the momentum it demonstrated last year, with record sales and growth. “TTEC is fortunate to have an established global leader like Alistair to grow our […]
Get ready for Get Connected 2021!
Puzzel’s annual Get Connected conference will bring together some of the best minds from across the customer service and contact centre industries to help you plot your path to success in 2021 and look ahead to the future. You’ll discover the latest trends influencing the sector, see how technology and AI has evolved to help you […]
Why Mobile Chat Services are Key to Boosting Customer Experience
By Pinder Takhar, Director, Marketing, mGage This year businesses have had to adjust the way they operate and communicate with their customers. Not only has it been vital in keeping customers informed it has also been just as important to ensure customers can easily reach the brand. With the increase in customer engagement, this has meant […]
WEBINAR: Case Study – Remote working and your Contact Centre Operations
By Diabolocom The onset of national lockdowns’ in 2020 means that organisations with contact centre operations had to respond and adapt to the previously unchartered territory of an almost wholly remote workforce. Business continuity plans were dusted off the shelf and new ways of working had to be established over-night. Most organisations already had some capability […]
Working from Home: How Blurred Boundaries Affect the Contact Center
Part three of a three-part series by Adam Aftergut, Product Marketing Manager at NICE, on the root causes of work-from-home challenges faced by contact center agents and their employers… As we detailed earlier in this series on work-from-home challenges, changing boundaries are having an impact on staffing and performance in the contact center. In addition to a new separation […]
INDUSTRY SPOTLIGHT: Infobip global cloud communications platform
Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, security and contact center solutions help clients and partners overcome the […]
Introducing… The Contact Centre & Customer Experience Summit
Spread over two mornings, the Contact Centre & Customer Experience Summit has been designed help you build business connections with the latest innovative and budget-saving suppliers within the industry. Thursday 7th & Friday 8th July 2021 Your pass is entirely free and includes flexible attendance options. Our cutting-edge software will create your bespoke itinerary that allows you […]
Integration with existing business tools, the biggest blocker to improving Call Centre Operations
By Frédéric Durand (pictured), Founder & CEO Diabolocom In a live survey being run by Diabolocom, 67% of respondents have shared that the biggest barrier they for-see in 2021 to improving call centre operations is the need to integrate with existing business tools. When asked about their organisations planned investments for 2021, 80% indicated that they […]