Industry Spotlight: Fusion Contact Centre – Ultimate Unified Desktop
Fusion’s agent-inspired unified desktop blends inbound & outbound contact over any channel, and finally at an affordable price. Introducing Fusion “Contact Centre” Fusion Contact Centre is built by agents for agents, which is why it is so easy to use allowing your agents to provide an outstanding customer experience to your clients. Fusion Contact Centre […]
CallMiner speeds up insight from unsolicited feedback
CallMiner has unveiled a CX Solution Pack for enhanced customer experience insights both within and beyond the contact centre. The Pack provides a continuous flow of CX insights captured during every engagement. This data, the firm says, informs and directs customer experience professionals and contact centre managers at every point of the customer journey. The […]
Do you provide Automated Customer Satisfaction solutions? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in April we’re focussing on Automated Customer Satisfaction solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of […]
8×8 integrates with Google’s Contact Centre AI
8×8 has announced its integration of 8×8 Content Centre with Google Cloud’s new Contact Centre AI The Google platform combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres. “Contact Centre AI empowers enterprises to use AI to augment and improve their contact centres,” said Rajen Sheth, […]
Register today for the inaugural Digital Customer Engagement Summit
The Digital Customer Engagement Summit – One day, everything you need to optimise your digital customer engagement strategies. The Summit will cover all areas of digital customer engagement – from AI applications to secure payment solutions; business intelligence solutions to self service; predictive routing technology to voice analytics technology. It takes place on October 15th at […]
Call Centre & Customer Services Summit – Don’t miss out!
Time’s running out to claim your free VIP place at the Call Centre & Customer Services Summit, which takes place on April 29th & 30th. Simply click here to register. This unique event takes place at the Radisson Blu Hotel, London Stansted. The Summit will give you access to innovative and budget-saving suppliers for a series of […]
CASE STUDY: Argos ‘Sales Through Service’ for Live Chat Agent
By Ember Group Like many retailers Argos is aware of the competitive nature of its business and came to Ember for assistance in maximising value in customer conversations using a ‘Sales Through Service’ approach. The project was focused on ensuring that contact centre teams speaking to customers over the telephone and via website ‘Live Chat’ […]
4 reasons you need live chat today
The implementation of live chat, chatbots and virtual assistants has grown exponentially. In fact, it has become the most popular channel for adults, with 75% saying they prefer queries to be handled via live chat. We, at giosg, have put together a few key reasons why you should implement live chat today: Efficiency! Live chat […]
Claim your free ticket to the Call Centre & Customer Services Summit
There’s a free VIP place reserved for you at the upcoming Call Centre & Customer Services Summit on April 29th & 30th. You can claim yours by clicking here. This unique event takes place at the Radisson Blu Hotel, London Stansted. The Summit will give you access to innovative and budget-saving suppliers for a series […]
GUEST BLOG: What role will Chatbots play in 2020?
Interesting times are ahead as contact centres cut through the jargon, dispel the myths and embrace new AI technology to serve customers and agents. Colin Hay at Puzzel takes a closer look at the top three uses for Chatbots… This time last year, Gartner predicted that Virtual Customer Assistants (VCAs) or Chatbots will dominate the […]
