Banking on security: Keeping customer data secure in financial services
Simon Hill, Legal & Compliance, Certes Networks The protection of sensitive data in line with regulations, both for banks and other financial services organisations, is currently a big challenge. The way these organisations operate has changed dramatically in recent years, due mostly to the fact that financial institutions are not only heavily regulated by data privacy […]
8×8 Named a Leader in 2019 Gartner Magic Quadrant for Unified Communications as a Service
8×8 has been named by Gartner as a Leader in the 2019 Magic Quadrant for Unified Communications as a Service, Worldwide. It’s the eighth year in a row 8×8 has been recognised as a Leader in the report. “Companies using one technology platform for voice, video collaboration, team messaging and contact centre from a single vendor […]
8X8 Wins UC Today 2019 Best Cloud Communications Provider Award
8×8 has been named Best Cloud Communications Provider at the UC Today 2019 Awards. The category recognises organisations that have proven market success and continue to push the boundaries of innovation in this sector. 8×8 was selected as the winner from a group of industry heavyweights. The UC Awards, hosted by UC Today, is a […]
UK outsourcing rebounds as government spending increases
A rise in government spending saw the UK outsourcing market rebound in Q2 after a quiet first quarter, according to the Arvato UK Outsourcing Index. The research, compiled by business outsourcing partner Arvato CRM Solutions UK and industry analyst NelsonHall, showed that contracts worth a total of £938 million were signed by UK organisations between […]
GUEST BLOG: Demystifying Data Subject Access Requests
One year on from the introduction of the General Data Protection Regulation (GDPR) and it is becoming clear that when it comes to Data Subject Access Requests (DSAR), organisations are confused regarding a desire to balance the rights of an individual with the needs of an organisation, John Potts (Head of DPO DSAR and Breach […]
NICE partners with Atos to drive digital transformations
Cloud contact centre software platform NICE inContact has partnered with French digital transformation specialist Atos, which currently operates in 73 countries and employs over 110,000 members of staff. The partnership will see the creation of NICE inContact CXone, a solution for Contact Center as a Service and bring CXone to the company’s installed base of […]
Look who you’ll be joining at the Call Centre & Customer Services Summit
We’ll get straight to it: the Call Centre & Customer Services Summit is taking place this autumn and we’d love you to be there. 16 & 17 September 2019 – Hilton Manchester Deansgate We have a free VIP priority pass for you. This ticket will give you the opportunity to meet with suppliers based on […]
Digital Customer Engagement Summit – Don’t miss out!
The Digital Customer Engagement Summit is taking place on October 15th – and we only have a handful of delegates places left. 15 October 2019 – Hilton London Canary Wharf This VIP pass will give you the opportunity to meet with suppliers based on your own unique requirements, attend a series of seminars and network […]
Do you specialise in Knowledge Management for Call Centres? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in September we’re focussing on Knowledge Management. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Knowledge Management […]
Call Centre & Customer Services Summit – just 2 free VIP passes left
Don’t miss out! Register today for the Call Centre & Customer Services Summit. It’s free for you to attend and could help you reduce your expenditure by matching you up with innovative suppliers who match your business requirements. But we have just two free VIP places left, so register today to avoid disappointment. Here’s why […]