Network with the best at the Call Centre & Customer Services Summit
Join your peers and the industry’s leading suppliers at the Call Centre & Customer Services Summit, which is taking place this autumn. 16 & 17 September 2019 – Hilton Manchester Deansgate We’d like to offer you a free VIP priority pass to this two-day event. The ticket will give you the opportunity to meet with suppliers […]
Content Guru inks cloud services deal with UK government
Content Guru has been accepted as a ‘Cloud Software’ supplier to the UK Government as part of the G-Cloud 11 framework. G-Cloud is an initiative to provide a system for departments and public sector bodies to procure cutting-edge cloud computing solutions. As a supplier, Content Guru’s storm contact centre platform, its modules and solutions are […]
Woven employee wins ‘Hero of the Year’ at industry awards
Sue Baker, a team leader in Woven’s B2B telemarketing department, was awarded the Hero of the Year accolade at the South West Contact Centre Awards, which took place at Bristol Aerospace on June 27th. With 13 years of service, Baker was put forward for the award in recognition of her commitment to making a difference, […]
G3 Comms and Connect Manage Services merge
G3 Comms and Connect Managed Services have merged, creating a new Customer Experience (CX) and Unified Communications (UC) managed services provider, backed by Apiary Capital. The new group will be one of the largest of its kind in the UK, generating annual turnover in revenues in excess of £55 million. Since the LDC-backed MBO in […]
Join AO, E.ON, Virgin Media and more this autumn – free priority pass
The Call Centre & Customer Services Summit is taking place this autumn and we want you to be there. 16 & 17 September 2019 – Hilton Manchester Deansgate We’d like to offer you a free VIP priority pass to this two-day event. The ticket will give you the opportunity to meet with suppliers based on […]
Digital Customer Engagement Summit – Claim your VIP place!
We have a free VIP place reserved for you at the Digital Customer Engagement Summit – Can you join us? 15 October 2019 – Hilton London Canary Wharf This unique event is entirely FREE for you to attend – simply reserve your place here for the opportunity to:- Source new innovative and budget-saving suppliers Attend inspirational seminar sessions from […]
Jabra launches PanaCast real-time intelligent video solution
Jabra has unveiled a smart Panoramic-4K Plug-and-Play video solution, PanaCast. Described as a ‘real-time immersive intelligent vision system’, PanaCast offers 180-degree panoramic video, which ensures everyone in the room is seen. Jabra says PanaCast provides unique value for huddle rooms and spaces, delivering wall-to-wall video, audio and data, which is critical for modern video collaboration. […]
8×8 inks partnership with EveryCloud in North West
8×8 has partnered with EveryCloud, strengthening its reach to customers in the North West of England. EveryCloud supports clients across all sectors – from global financial services businesses such as BDO, to professional sports organisations such as Everton Football Club. With this partnership, 8×8 further extends its channel reach in the UK and in particular the […]
AI: It’s a new dawn, it’s a new day, it’s a new way of customer support and engagement
With headlines stating that AI will be ‘the death of the contact centre’, it’s understandable that Contact Centre Managers might feel like the world is against them. AI-driven technology is not new, in fact people been talking about it since the summer conference at Dartmouth College in 1956, where the attendees became leaders of AI […]
Digital Customer Engagement Summit – Claim your free VIP place
We have a free VIP place reserved for you at the Digital Customer Engagement Summit – Can you join us? 15 October 2019 – Hilton London Canary Wharf This unique event is entirely FREE for you to attend – simply reserve your place here for the opportunity to:- Source new innovative and budget-saving suppliers Attend inspirational seminar sessions from […]