GUEST BLOG: Demystifying Data Subject Access Requests
One year on from the introduction of the General Data Protection Regulation (GDPR) and it is becoming clear that when it comes to Data Subject Access Requests (DSAR), organisations are confused regarding a desire to balance the rights of an individual with the needs of an organisation, John Potts (Head of DPO DSAR and Breach […]
NICE partners with Atos to drive digital transformations
Cloud contact centre software platform NICE inContact has partnered with French digital transformation specialist Atos, which currently operates in 73 countries and employs over 110,000 members of staff. The partnership will see the creation of NICE inContact CXone, a solution for Contact Center as a Service and bring CXone to the company’s installed base of […]
Look who you’ll be joining at the Call Centre & Customer Services Summit
We’ll get straight to it: the Call Centre & Customer Services Summit is taking place this autumn and we’d love you to be there. 16 & 17 September 2019 – Hilton Manchester Deansgate We have a free VIP priority pass for you. This ticket will give you the opportunity to meet with suppliers based on […]
Digital Customer Engagement Summit – Don’t miss out!
The Digital Customer Engagement Summit is taking place on October 15th – and we only have a handful of delegates places left. 15 October 2019 – Hilton London Canary Wharf This VIP pass will give you the opportunity to meet with suppliers based on your own unique requirements, attend a series of seminars and network […]
Do you specialise in Knowledge Management for Call Centres? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in September we’re focussing on Knowledge Management. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Knowledge Management […]
Call Centre & Customer Services Summit – just 2 free VIP passes left
Don’t miss out! Register today for the Call Centre & Customer Services Summit. It’s free for you to attend and could help you reduce your expenditure by matching you up with innovative suppliers who match your business requirements. But we have just two free VIP places left, so register today to avoid disappointment. Here’s why […]
GUEST BLOG: Whose data is it anyway? GDPR and the problem of data ownership
By Tony Pepper, CEO, Egress Software “GDPR is the new Y2K” was a phrase I heard multiple times during the first 12 months since its implementation. As the ICO continued to work through historical breaches under the Data Protection Act, there was certainly a sense that GDPR was all bark and no bite. Then its first anniversary was […]
Westcon and RingCentral team up for cloud solutions
Distributor Westcon and cloud specialist RingCentral have entered a strategic partnership to deliver cloud communications solutions across multiple markets in Europe, with Westcon acting as a master agent for RingCentral. “Demand for enterprise-grade cloud communications solutions grows daily, and we are continually investing in market-leading technologies that help our partners to build out cloud-based aspects […]
How hyper personalisation can unlock the seamless customer experience
Companies failing to provide a hyper personalised experience for their customers will quickly find themselves losing business, argues Matthew Chadd, Senior Project Director at Content Guru. More than two thirds of companies now compete on the basis of customer experience. Customer service is the competitive differentiator, and it is essential now more than ever to maintain brand […]
What can you learn at the Call Centre & Customer Services Summit?
Join us at the Call Centre & Customer Services Summit and you’ll have the opportunity to learn new insight into industry trends plus advice on developing your business and your career. This unique two-day event takes place on the 16th & 17th September at the Hilton Manchester Deansgate and is entirely free for you to attend. Your place includes […]