INFOGRAPHIC: How informed are leaders to make decisions that impact the contact centre?
How different is the view of the contact centre leader from the front-end advisor? You can find out in the new summary infographic from Kura and Inisoft. Over the past few months, Kura and Inisoft have kept you informed of their research series with ContactBabel and CCA Global. This research series looked at the challenges facing […]
GUEST BLOG: Speaking your customers’ language
By Pole To Win Multilingual support is essential in a global market. At a basic level, exceptional customer experience relies on exceptional communication. The underlying fundamental is exceptional, coordinated and consistent communication in all of your customers’ native languages. Making an assumption that all of your customers are able, willing or comfortable with communicating in […]
FREE GUIDES: Agents unable to commute to the office? Here’s how to operate efficiently during a crisis
By Synthetix For the love of Rudolph, Christmas now starts in March, not July? The recent weather would have had many of us think it could be Christmas if we didn’t know better. Heavy snow not only had some commuters spending hours in their vehicles, and train, flight and bus cancellations resulted in an unprecedented […]
Do you provide technology for call centres? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in April we’re focussing on emerging technology. It’s all part of our new ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of technological solutions and […]
INDUSTRY SPOTLIGHT: Aegis takes Customer Experience Management offshore
Aegis is one of the leading global business services providers of customer experience management. For 30 years, we have been the go-to experience creator for global giants across multiple industry verticals. Aegis has a presence in 9 countries with operations being supported from 46 delivery locations managing over one billion moments-of-truth being supported by over […]
The Rise of the Robots: Can AI deliver happy customers?
Register now for the Call Centre & Customer Services Summit and you’ll have the opportunity to meet with innovative suppliers, network with peers AND attend a series of seminar sessions. All for FREE. But register now as places are limited. Gain valuable insight into new and upcoming trends and technology, with seminar sessions including: How […]
Artificial Intelligence tops 2018 contact centre buying trends
Artificial intelligence, multichannel communications and web self-service/web chat top the list of solutions the UK’s leading call centre professionals are sourcing in 2018. The findings have been revealed by the Call Centre & Customer Services Summit after delegates attending the event were asked which areas they needed to invest in during 2018 and beyond. 39% were looking to […]
5 minutes with… Paul Dunne, Plantronics
Paul Dunne, Regional Director – Sales & Marketing, UK & Ireland, discusses the contact centre industry’s opportunities, trends and challenges in 2018… Tell us about your company, products and services. Plantronics is a global leader in business and consumer audio communications. We make wired and wireless headsets that are used by many contact centres around the world, as […]
Here’s why you need to attend the Call Centre & Customer Services Summit…
Register now for the Call Centre & Customer Services Summit and ensure your business is positioned to face the challenges emerging within the sector. It takes place on 23rd & 24th April at the Radisson Blu Hotel, London Stansted and is entirely free for you to attend. Register your place now as we have limited […]
INDUSTRY SPOTLIGHT: Aegis Customer Experience Management
Aegis is one of the leading global business services providers of customer experience management. For 30 years, we have been the go-to experience creator for global giants across multiple industry verticals. Aegis has a presence in 9 countries with operations being supported from 46 delivery locations managing over one billion moments-of-truth being supported by over […]
