• Contact & customer service centres: 2023/24 buying trends revealed

    960 640 Stuart O'Brien

    Artificial Intelligence, Agent Coaching & Monitoring and Call Centre Technology top the list of solutions the UK’s leading industry professionals are sourcing in 2023/24.

    The findings have been revealed following the recent Contact Centre & Customer Services Summit, which took place last week.

    Delegates registering to attend the event were asked which areas they needed to invest in during 2023/24 and beyond.

    The rankings represent a change in requirements from 12 months ago, when the top 3 were Agent Coaching & Monitoring, Training & Development and Artificial Intelligence.

    Contact Centre & Customer Services Summit: Most in-demand products & solutions (Top 5):

    1. Artificial intelligence
    2. Agent Coaching/Monitoring
    3. Call Centre Tech
    4. Training & Development
    5. Seld Service/Web Chat

    To find out more about the Contact Centre & Customer Services Summit, visit https://contactcentresummit.co.uk.


    Stuart O'Brien

    All stories by: Stuart O'Brien

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