Artificial Intelligence, Agent Coaching & Monitoring and Call Centre Technology top the list of solutions the UK’s leading industry professionals are sourcing in 2023/24.
The findings have been revealed following the recent Contact Centre & Customer Services Summit, which took place last week.
Delegates registering to attend the event were asked which areas they needed to invest in during 2023/24 and beyond.
The rankings represent a change in requirements from 12 months ago, when the top 3 were Agent Coaching & Monitoring, Training & Development and Artificial Intelligence.
Contact Centre & Customer Services Summit: Most in-demand products & solutions (Top 5):
- Artificial intelligence
- Agent Coaching/Monitoring
- Call Centre Tech
- Training & Development
- Seld Service/Web Chat
To find out more about the Contact Centre & Customer Services Summit, visit https://contactcentresummit.co.uk.