Here at the Call Centre and Customer Services Summit, we are all too aware how hectic the call centre industry can be. With demanding hours, tough calls and even tougher targets, it can feel a bit overwhelming at times. So, it is always heartening to meet and connect with others in the industry to remind ourselves what a great sector it is to work in.

Therefore, together with our event sponsors, Oracle, Experience Assist and VoltDelta, we debuted our first ever ‘Meet Up’ for the call centre industry in November this year; bringing together the who’s who of the industry, including buyers from big names such as Morrison Utility Services, Sierran Ltd, The Princes Trust and Spotify, for an exclusive night of networking in London.

Everyone was invited; from contact centre to customer service professionals, our ‘Meet Up’ was the perfect opportunity for all of our industry professionals to get together to discuss the latest industry news, technologies and advances over drinks and nibbles.

Kicking off the event, Steve Fearon from Oracle gave a quick opening speech; then it was time for some networking. Our event sponsors hosted a range of engaging discussion groups and shed their wisdom on the ever-changing industry. Everyone got stuck in, keen to discuss their personal experiences; problems, successes, concerns and conversations went well into the night! To top the event off, we had a few surprises instore for our guests!

Teaming up with our event sponsors, we had a handful of fantastic prizes up for grabs; a Tablet, Headset, Fire TV Stick and a complimentary Mystery Shopper Experience! Congratulations to our four lucky winners; Myles Lant from Clarity Leeds, Andy Nijs from HGS, Alessandra Marti from Rupert Sanderson and finally Russell Wilson from Chaucer Direct and a huge thanks for attending the event!

Our first ever ‘Meet Up’ provided a unique platform for industry professionals to get together to learn, share and engage in a relaxed, fun-filled environment, packed with a handful of networking opportunities. Gayle Buckland, Event Manager comments;

“With over 100 call centre & customer service professionals in attendance all sharing best practice and getting involved with our event sponsors Oracle, Experience Assist & Volt Delta – the night was a huge success! We will be hosting another event early next year – keep your eyes peeled!”

As it was our first time hosting such an event within the industry, we would like to extend our thanks to our attendees for taking time out of their busy schedules to meet, greet and discuss our industry’s news and happenings over drinks and nibbles.