This year, as employers and employees navigate a work environment that is anything but “business as usual,” leaders in every area are discovering more questions than clear answers. And the contact centre is no exception.
While many uncertainties remain in determining the future of workforce engagement, it is safe to expect that those organizations prioritizing employee experience have much to gain, both in bottom-line results and an enhanced CX.
What you’ll learn:
- Which workforce model will dominate in the post-pandemic world.
- What the future holds for contact centre engagement and Workforce Engagement Management (WEM) tools.
- What role collaboration will play in the contact centre between now and 2025.