The winners of this year’s European Contact Centre & Customer Service Awards have been revealed across 33 categories (encompassing Gold, Silver and Bronze) following a rigorous judging process.
The winners were announced on Tuesday 21 November 2023 at an exclusive Awards Evening in London. They came to see finalists from organisations large and small compete for the crown of best in Europe in 33 categories.
The LEGO Group, Lidl, EDF, Gousto CitySprint and Estée Lauder Companies were among the winners. Concentrix + Webhelp, Cosmote e-Value, Foundever, Teleperformance and TTEC dominated the stage for outsourcers, winning Gold, Silver and Bronze throughout the evening.