Nearly 70 of the UK’s leading call centre and customer service professionals will be attending the Call Centre & Customer Services Summit later this month, joining the industry’s leading solution providers for two days of one-to-one, pre-arranged meetings, networking and learning.

It all takes place on September 18th & 19th at The Hilton Deansgate in Manchester and is the premier event in the call centre and customer care industry calendar.

In addition to meetings with suppliers, delegates will have full access to an inspiring seminar programme, hosted by industry thought leaders, with sessions including:

Why Leaders Need To Master Storytelling – William Montgomery, AskTen
Customer Satisfaction: The State of the Nation – Mike Petrook, Institute of Customer Service
What Are Your Contact Centres Doing Right Now? – Jonty Pearce, Call Centre Helper
How To Achieve A High Performing Engaged Team – Nick Fewings, Engagement Works

But it’s not all work, work, work – Day One of the event concludes with a drinks reception and gala dinner, during which new business relationships can be built in a more informal environment.

And, if you’re an industry supplier, there’s still time for you to secure your presence at the event –  Contact Gayle Buckland on 01992 374063 or email g.buckland@forumevents.co.uk for more information.