Genesys PureEngage is now available to customers on Oracle Cloud Infrastructure, benefiting from integrations to Oracle Customer Experience (CX) CRM and Analytics, with joint customers able to gain a single view of customer information across marketing, sales and service, with rich computer telephony integration support.
Discussing the announcement, Inderjeet Singh, executive vice president of Independent Software Vendors (ISV), OEM and Java, Oracle, said: “This is an important stepping stone for Oracle and Genesys customers alike, especially those moving to the cloud who require full portfolio functionality, customisations and administrative control.
“Our joint customers can have complete confidence in deploying the Genesys PureEngage portfolio on Oracle Cloud.”
“Oracle and Genesys share a commitment to delivering the most innovative and fully integrated solutions,” Merijn te Booij, chief marketing officer of Genesys.
“Our joint customers can leverage the easy integration between Genesys and Oracle Cloud to help them scale performance and functionality across marketing, sales and service.”