Dialpad is an AI-native communications platform for modern customer experience teams, helping organisations understand and act on customer conversations. Its mission is to turn every interaction into intelligence that improves how work gets done.
Dialpad brings customer communications and contact centre capabilities together on one platform, helping teams automate workflows, scale customer experience and make better decisions over time. Its portfolio includes Dialpad Support, Dialpad AI Agents, Dialpad Sell and Dialpad Connect.
For contact centres, Dialpad Support helps human and AI agents resolve customer issues with smart call routing, real-time AI assistance, automatic call summaries, sentiment analysis and contact centre analytics. AI Live Coach cards surface relevant knowledge and suggested responses during conversations, while AI-powered voice and digital agents can manage high-volume interactions, take action across systems and hand conversations to human teams with context.
Dialpad also helps organisations connect their existing technology stack. The platform integrates with tools including Salesforce, Zendesk, Microsoft Teams and Google Workspace, helping teams keep customer and conversation data connected without disrupting established workflows.
By combining communications, automation and conversation intelligence, Dialpad enables businesses to move beyond simply handling calls and build more responsive, measurable and scalable customer experiences.
For more information: https://www.dialpad.com/uk/
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