mplsystems, a leading provider of contact centre and field service technologies, has announced its inclusion in Gartner’s May 2017 “Magic Quadrant for the CRM Customer Engagement Centre (CEC)” for the third consecutive year.
This follows their inclusion as a Visionary in Gartner’s Magic Quadrant for Contact Centre as a Service, making them one of only two vendors to appear in both Magic Quadrants.
This unique combination of contact handling plus Customer Service CRM in a single intelligent Agent desktop means you can slash the times agent spend dealing with requests whilst delivering clients a seamless Omni-Channel service.
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