• Everycloud
    Everycloud
  • Industry Spotlight: New original research produced by Kura and the CCA…

    800 450 Jack Wynn

    Service executives are challenged on a daily basis with improving their customer service offerings. Through new, original research, Kura and the CCA asked the critical questions to understand where businesses are positioned today and their ambitions for the future.  
     
    Our infographic displays some of the key highlights from this research. Interestingly, one in five respondents believe that their customer service advisors do not receive the correct level of training to sufficiently service customers during complex interactions. Moreover, 75% state multi-channel capabilities are an essential requirement for their organisation to succeed in the future.

    Download our infographic and check out these highlights here 

    AUTHOR

    Jack Wynn

    All stories by: Jack Wynn

    Leave a Reply

    Your email address will not be published.