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  • Industry Spotlight: Pick and choose voice security solutions with Aeriandi

    1024 663 Stuart O'Brien

    Aeriandi’s award-winning voice security solutions deliver complete protection from the start to the end of every call.

    From call recording, archiving and PCI phone payments, to fraud detection and speech analytics, they have you covered.

    The company’s software-as-a-service solution delivers industry leading functionality and security, without the need to ever install anything on site.

    Here’s a rundown of the core functionality offered:

    Call Recording

    Hosted call recording made simple. A single secure portal for fixed-line and mobile call recordings.

    PCI Phone Payments

    Operating at telco level, Aeriandi’s fully hosted solution stops all payment card data from entering the service provider’s environment, protecting its business, customers and brand.

    Call Archive

    Aeriandi’s Archive Call Recording Storage and Retrieval service eliminates all the sensitive cardholder data from contact centre infrastructure, so users can more readily comply with the PCI DSS.

    Phone Fraud Detection

    Protect against phone fraud throughout the entire call centre, in both live agent calls and IVR activity, improving customer experience and reducing fraud losses.

    Speech Analytics

    Allows for the analysis of customer calls in real-time, as well as batch, helping to structure interactions more meaningfully, deliver higher levels of customer satisfaction, improve agent performance and ensure that FCA objectives are met.

    Whether PCI DSS, MiFID II, Dodd Frank, FCA or other, compliance can be complicated and expensive to attain and maintain. Aeriandi, however, operates at carrier level and its solutions are delivered 100% via the cloud, meaning faster deployment at lower cost with less business disruption. All of Aeriandi’s solutions are fully scalable and flexible, which means they are easily adapted to the changing needs of business.

    Pick and choose what you want

    Every business has different needs when it comes to voice security, which is why all of Aeriandi’s products and services are available individually as well as part of a comprehensive solution. Businesses of all sizes can tailor solutions to best suit their requirements without the need to buy irrelevant products they don’t want or need.

    A trusted partner for organisations across the UK

    There are already over 20,000 call centre operatives using Aeriandi software throughout the UK, representing household brands in sectors such as retail, telecommunications, banking, travel and utilities.

    For more information, please visit www.aeriandi.com or call 0845 108 0308

    AUTHOR

    Stuart O'Brien

    All stories by: Stuart O'Brien

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