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    Everycloud
  • Industry Spotlight: Inside Call Centre technology

    1024 414 Stuart O'Brien

    Aeriandi’s award winning voice security solutions deliver complete protection from the start to the end of every call. From call recording, archiving and PCI phone payments, to fraud detection and speech analytics, we’ve got you covered. Our software-as-a-service solution delivers industry leading functionality and security, without the need to ever install anything on site.

     

    Call Recording

    Hosted call recording made simple. A single secure portal for your fixed-line and mobile call recordings

    PCI Phone Payments

    Operating at telco level, our fully hosted solution stops all payment card data from entering your environment, protecting your business, your customers and your brand

    Call Archive

    Our Archive Call Recording Storage and Retrieval service eliminates all the sensitive cardholder data from your contact centre infrastructure, so that you can more readily comply with the PCI DSS

    Phone Fraud Detection

    Protect your business against phone fraud throughout the entire call centre, in both live agent calls and IVR activity, improving customer experience and reducing fraud losses

    Speech Analytics

    Analyse customer calls in real-time, as well as batch, helping to structure interactions more meaningfully, deliver higher levels of customer satisfaction, improve agent performance and ensure that FCA objectives are met.

     

    Whether PCI DSS, MiFID II, Dodd Frank, FCA or other, compliance can be complicated and expensive to attain and maintain, which is where we can help. We operate at carrier level and our solutions are delivered 100% via the cloud, meaning faster deployment at lower cost with less business disruption. All of Aeriandi’s solutions are fully scalable and flexible, which means they are easily adapted to the changing needs of your business.

    Pick and choose what you want             

    We understand that every business has different needs when it comes to voice security, which is why all of our products and services are available individually as well as part of a comprehensive solution. Businesses of all sizes can tailor solutions to best suit their requirements without the need to buy irrelevant products they don’t want or need.

    A trusted partner for organisations across the UK

    There are already over 20,000 call centre operatives using our software throughout the UK, representing household brands in sectors such as retail, telecommunications, banking, travel and utilities. These organisations trust Aeriandi to maintain compliance and protect their sensitive customer data, 24 hours a day, seven days a week.

    For more information, please visit www.aeriandi.com or call 0845 108 0308

    AUTHOR

    Stuart O'Brien

    All stories by: Stuart O'Brien

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