There are just three free spaces left to next week’s Contact Centre & Customer Services Summit – 12th & 13th September at the Radisson Blu Hotel Manchester Airport.
The two days consist of connecting with like-minded peers, benchmarking new suppliers for your upcoming projects based on your interests and needs, as well as a seat at all of our industry seminars, which include;
“Engaging your team to make a difference to your customer experience”
We’ll be discussing how a focus on team engagement and empowerment can lead to better customer experiences, longer retention and a more positive work culture.
Harriet Treadwell, Customer Love Director at Butternut Box
“Re-inventing the Customer Journey”
Technological change, evolving customer expectations, new forms of work… all will reshape the customer relationship of tomorrow. In this changing environment, the winners are those that rethink their customer journeys.
Justin Aldrich, Development Director – Growth, Comdata UK
“Phones? Where we’re going, we don’t need phones.”
With almost 40 years of experience in the Contact Centre, Steve McSherry will travel through time taking us from the present, into the past, and then Back to the Future.
Steve McSherry, Country Manager, Daktela UK
“Real World learnings from Speech Analytics & Live-In-Call Agent Prompting – the final frontier of contact centre performance!”
Utilising years of experience, Ian is going to share some of the REAL-WORLD challenges and results from AI Speech Analytics and Real Time Live-In-Call Agent.
Ian Taylor, Head of Customer Experience | Commercial, Avoira
Attendance is completely free, including overnight accommodation, all meals, refreshments and an invitation to our dinner and drinks reception, with entertainment.
Can you confirm you are able to attend? To reserve your place, click here.
Alternatively, please feel free to contact us with any questions.
