Customers expect consistent, accurate and efficient service when they contact an organisation.
Yet all too often an agent has to navigate multiple disconnected systems to extract the required customer data, traditional CRM systems do little to alleviate these issues.
In contrast mplsystems’ unified agent desktop delivers a single customer view, designed for the contact centre, collating data from multiple systems, guiding agents through complex processes and providing omni-channel communications, all as part of a single agent application.
Join us to learn about technology options and best practice in our seminar: Empowering Agents & Workforce Optimisation at the Call Centre & Customer Services Summit 9.45am on Monday April 24th.
Join the seminar at 9.45am on Monday 14th April 2017 – For more information contact Tina Parekh on 01926 623 500 or email firstname.lastname@example.org.