Date: Thursday 14th May
Time: 2 pm – 2.40 pm (UK BST) 9 am – 9.40 am (Canada EDT)
Digitalising services and leveraging automation helps to provide a better customer self-service support, making it more efficient to reach goals and maintain quality as customers benefit from improved CX and reduced costs for less effort.
The COVID-19 crisis is challenging businesses like never before, as some fight for survival and all need to focus on how to adapt to new competitive forces and very different consumer needs and demands.
In these unprecedented times the need to digitise your business and optimise your operating model is being driven by intelligent automation that combines AI, Virtual Workers or Bots, Analytics, APPS and Digital Touch Points, ensuing a more effective business processes without creating silos of cost that are unsustainable.
Mike Havard, Group Director of Ember Group and Chris Mcilduff, Chief Customer Officer will share examples with you from their own experience and knowledge of Intelligent Automation (IA) and the success that leading organisations have had from this approach.
This webinar will help you to:
- Develop a clearer definition for intelligent automation that is focused on creating sustainable value
- Uncover priorities that can be acted on quickly and will endure
- Get your teams bought into the potential from automation while removing perceptions that removes the need for them
- Match the potential from intelligent automation to the right technology solutions