Direct Line Group, UK Power Networks and SSCL were among the winners at the recent UK National Contact Centre Awards 2023.
The winners were announced at Old Billingsgate on the banks of the River Thames in Central London, hosted by TV presenter, Claudia Winkleman.
The UK National Contact Centre Awards welcomed over 1,200 industry professionals – a 20% increase on 2022 – as the Gold, Silver and Bronze winners across individual, team and organisation categories were unveiled.
- Levi Cheung from Hunstwood was recognised as Complaints Manager of the Year
- The AA’s Katy Lyon was crowned Change Maker
- Laura Fairbrother from TSB won Gold for Customer Champion.
- Chris Lee, Chase Banks’ Executive Director Head of Service Operations, took home the Contact Centre Leader of the Year award.
- UK Power Networks celebrated Gold in both Large Contact Centre of the Year and Leadership Team of the Year, demonstrating the importance of your people.
- Direct Line won their Gold awards for Trainer of the Year and Learning Manager of the Year
- SSCL was recognised as having the Best Contact Centre Culture in a large contact centre and also won Outsourced Team Manager of the Year.<
“The UK contact centre industry is full of incredibly talented, patient and adaptable professionals, and it’s an enormous pleasure to be able to recognise the remarkable work they do serving their customers,” said Leigh Hopwood, CEO of the CCMA. “These awards are all about the people and we witnessed that throughout the evening – the atmosphere was warm and galvanising. Congratulations to all the winners, Bronze, Silver and Gold. And huge thanks to all our judges for the time and professionalism that they bring to the process to identify the top individuals, teams and programmes. We will of course be exploring ways to share the stories of some of those that won.”
