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  • North East Contact Centre Awards shortlist announced

    960 640 Stuart O'Brien

    The finalists in the North East Contact Centre awards have been announced, following a record number of entries.

    Back for its 15th year, the awards event benefits from the addition of three new categories, including Outstanding Contribution to the Community, Recruitment Champion and North East Contact Centre of the Year – Under 50 Seats.

    Hosted on Friday February 2nd by MAKE IT Sunderland, the event is being supported by headline sponsor greenbean by NRG. EC Outsourcing, Go North East, Santander and Jabra will also support the event as sponsors.

    Leanne Chambers, client solutions director at greenbean by NRG, said: “Congratulations to everyone reaching the North East Contact Centre Awards 2017 shortlist. The North East is home to some of the best contact centres in Europe, leading the way in improving the customer and colleague experience.

    “The NECCA have received a record number of nominations making this year’s competition tougher than ever. To reach the shortlist is a fantastic achievement of all those involved, well done and good luck during the judging process.”

    The shortlist is as follows:

    Contact Centre Adviser of the Year 2017:

    Fiona Embleton – Sage UK Ltd

    Amy Wemyss – Utilitywise PLC

    Danny O’Reagan – Atom Bank

    Ryan Adie – Lead the Way UK Ltd

    Multi Channel Adviser of the Year 2017:

    Kayleigh Miller – Atom Bank

    Philip Key – Atom Bank

    Danny O’Reagan – Atom Bank

    Craig Donnison – Sage UK Ltd

    Andy Marshall – Atom Bank

    Jack Collier – Virgin Trains East Coast

    Sales Star 2017:

    Karen Gray – Virgin Trains East Coast

    Andrew Chadkirk – Choice Future Planning

    Anthony Hodgson – Sage UK Ltd

    Mark Ferguson – Lead the Way UK Ltd

    Customer Experience Champion 2017:

    Lucy Hogg – Sage UK Ltd

    Arran Whitaker – AXA

    Alan Rodmell  – Sage UK Ltd

    Devinder Singh – Firstsource Solutions Ltd

    Inspirational Leader 2017:

    Gillian Beattie – Lead the Way UK Ltd

    Ben Evans – Atom Bank

    Jonny Auton – Firstsource Solutions Ltd

    Sam Oakley – Sage UK Ltd

    Recruitment Champion 2017:

    Firstsource HR Team Middlesbrough – Firstsource Solutions Ltd

    Resource Team – Atom Bank

    People Development Heroes 2017:

    New acquisition sales coaches – Sage UK Ltd

    Talent development team – BGL Group

    Development academy team – AXA

    GEAR programme – Insurethebox

    Contact Centre Dream Team 2017:

    Resource Team – Sage UK Ltd

    Digital Knowledge Team – Sage UK Ltd

    Social Engagement Team – Barclaycard

    Customer Support Leadership Team – Atom Bank

    UK Cards & Commercial Payments Learning Team – Barclaycard

    Outstanding Contribution to Community 2017:

    Utility Alliance

    MI Community Team – BGL Group

    Charity & Community Team – Santander

    Newcastle Community Team – Tesco Bank

    North East Contact Centre of the Year 2017, under 50 seats:

    LTW Leads

    Customer Support Team – Atom Bank

    Bereavement Assist – Santander

    Choice Future Planning

    North East Contact Centre of the Year 2017, over 50 and under 250 seats:

    EC Outsourcing

    Firstsource Solutions Middlesbrough

    Customer Service Op – Northern Powergrid

    Spark Response Contact Centre

    Banking Assist Team Newcastle – Tesco

    North East Contact Centre of the Year 2017, over 250 seats:

    Utility Alliance


    BGL Customer Services




    Stuart O'Brien

    All stories by: Stuart O'Brien

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