71% of CX leaders plan to invest in tech to elevate customer insights. How are they planning to utilise it?

Check out The Forrester guide, in partnership with Freshworks to review:

• The right areas to invest in CX in 2024
• Spending benchmarks curated from 600+ global companies
• How to experiment with emerging technology like generative AI

Furthermore, the link from Freshworks contains a great kit for Customer Support leaders who are looking at their planning and priority investment areas in 2024. Use the navigation on the left hand side to review the materials.

Take a look at the insights, here!

Want to hear more? Freshworks will be exhibiting at the Contact Centre & Customer Services Summit on the 29th and 30th April, 2024.

Thank you,

Team Freshworks