After surveying 360 senior leaders in Customer Experience (CX) as part of their research with Netcall, Davies are delighted to be able to share with you the findings in their new research report.
Find out what CX leaders from financial services, NHS and local government have to say on what is driving, and blocking them, from developing effective CX – and how they are navigating the current accelerated pace of change.
Download Davies’ free report to find out more about:
- The critical issues obstructing organisations in creating memorable CX, such as complex legacy systems and lack of technical expertise
- Omnichannel and why 99% of organisations want to be it, but only 26% believe they already are
- Sustainable CX design and how 62% of organisations said they need to be able to rapidly adapt to keep ahead of CX expectations