TTEC Europe wins Business Improvement Strategy Award at the 2019 Contact Centre Network Northern Ireland (CCNNI) Awards
TTEC’s Belfast contact centre were winners of the “Business Improvement Strategy” award, as well as being named a finalist for “People Engagement” at the recent 2019 Contact Centre Network Northern Ireland (CCNNI) Awards. In the last 12 months, TTEC Belfast has undergone a huge transformation to better engage employees and provide their customers clients with […]
TeleTech expands its EMEA operation with UK senior appointments
TeleTech is expanding its EMEA operation with the hiring of key executives to focus on the United Kingdom and Europe. The company says the new appointments demonstrate its commitment to growing in the European region. The company is poised to disrupt the Customer Experience (CX) industry with the promotion of their Humanify Customer Engagement as a Service […]
Belfast call centre worker faces disciplinary action over lice
A Belfast call centre worker faces disciplinary action for gross misconduct after speaking out against a company policy that means hundreds of colleagues use shared headsets. Speaking to the Belfast Telegraph, Cathal Young voice concerns after being informed by his employer Convergys that staff must leave units on desks for the next worker after finishing […]
Firstsource hires again after Belfast job cuts
Call centre giant Firstsource has announced that it will be recruiting new staff to work at its Londonderry site – just weeks after announcing job cuts at its operation in Belfast. With an HQ in India, the company employs 27,000 people in 44 call centres worldwide, with over 1,500 being based in Northern Ireland. During […]
