TeleTech is expanding its EMEA operation with the hiring of key executives to focus on the United Kingdom and Europe.
The company says the new appointments demonstrate its commitment to growing in the European region. The company is poised to disrupt the Customer Experience (CX) industry with the promotion of their Humanify Customer Engagement as a Service offering, which brings together smart people, proven processes, and best-in-class technologies to deliver engaging customer experiences – within and across channels all the time.
Iain Banks, VP, Client Partner for EMEA at TeleTech, commented: “We are seeing an increasing global and local demand for CX, Business Process Outsourcing (BPO) and consultancy services in the UK and across Europe. Our global footprint, a strong executive EMEA team and sustained client growth will enable TeleTech to significantly expand our UK and European offering.”
Established in 2001, TeleTech’s 800+ seat Belfast contact centre the has a loyal workforce, strong multilingual skills, and experience across multiple industries and programs. With one of the youngest populations in Europe, nearly 55% of the population being under the age of 40, its location also provides access to a staffing pool of nearly 68.4% of the overall population.
In partnership with Invest NI, the regional business development agency, TeleTech says it has been contributing to the growth of the local economy. Northern Ireland is experiencing strong economic growth with unemployment at its lowest levels. Belfast, recently named as the world’s 8th fastest growing retail city, is known for its competitive business environment and highly educated and multi-lingual workforce.
Alastair Hamilton, Chief Executive of Invest Northern Ireland, who recently announced plans for 40,000 new jobs by 2021, said; “Our role is to provide support to businesses to help them grow, stimulating investment in our economy. We are delighted to have seen TeleTech expand and create many new job opportunities. Belfast has a lot to offer and the company’s achievements in setting new standards for customer experience, is something we are proud to be part of.”