CallMiner speeds up insight from unsolicited feedback
CallMiner has unveiled a CX Solution Pack for enhanced customer experience insights both within and beyond the contact centre. The Pack provides a continuous flow of CX insights captured during every engagement. This data, the firm says, informs and directs customer experience professionals and contact centre managers at every point of the customer journey. The […]
CallMiner advances its speech recognition solution…
The leading provider of customer engagement analytics and speech solutions, CallMiner, has introduced a selection of substantial developments to its CallMiner Eureka speech-to-text recognition platform; claiming to deliver up to 80-90 per cent word recognition accuracy. The upgraded service will also allow an improved performance for low fidelity call recordings; in addition of up to […]
