Do you specialise in CRM for contact centres? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in December we’re focussing on CRM solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of CRM solutions […]
IFS-mplsystems named a Visionary in the Gartner 2017 Magic Quadrant
IFS-mplsystems has been named by Gartner as a Visionary in its October 2017 Magic Quadrant for Contact Center as a Service (CCaaS), Western Europe, for the third consecutive year. This recognition follows the inclusion in the 2017 Magic Quadrant for the CRM Customer Engagement Center (CEC) in May, which makes IFS-mplsystems one of only two vendors […]
MPL Systems in Gartner’s May 2017 Magic Quadrant
mplsystems, a leading provider of contact centre and field service technologies, has announced its inclusion in Gartner’s May 2017 “Magic Quadrant for the CRM Customer Engagement Centre (CEC)” for the third consecutive year. This follows their inclusion as a Visionary in Gartner’s Magic Quadrant for Contact Centre as a Service, making them one of only […]
IP Integration launches TrustCall
IP Integration has launched new patented technology, TrustCall On-Demand, designed to assist contact centres initiate secure, seamless call-outs to a cloud payment processing platform. The Patent for TrustCall On-Demand was granted in April following a two-year pending process, with the technology being compliant with PCI DSS and future regulations such as the EU General Data […]
Learn from mpl systems at the Call Centre & Customer Service Summit
Customers expect consistent, accurate and efficient service when they contact an organisation. Yet all too often an agent has to navigate multiple disconnected systems to extract the required customer data, traditional CRM systems do little to alleviate these issues. In contrast mplsystems’ unified agent desktop delivers a single customer view, designed for the contact centre, […]
Guest Blog, Heather Richards: The ‘crystal ball’ of customer service…
If the US election result tells us anything, it’s that the ability to predict results is neither easy nor guaranteed. Any pollster or political commentator can now tell you that there’s a world of difference between what someone says and what they actually mean. It’s something that centre agents instinctively know to be true; customers can ask the same question in […]
