Cyara reveals further OCX research findings
What kinds of issues impact CX at an operational level in your company? Late last year, Cyara partnered with market research firm Frost & Sullivan to conduct a survey analysing Operational Customer eXperience (OCX) in contact centres around the world. The report showed that companies face a variety of obstacles as they work to deliver […]
Q&A: Alok Kulkarni, CEO, Cyara Solutions
In July, Cyara Solutions published the results of a survey it conducted with Frost & Sullivan analysing Operational Customer eXperience (OCX) in contact centres around the world. The report highlighted a number of challenges across the companies surveyed, with retaining Customer Satisfaction as the priority. We recently caught up with Cyara CEO Alok Kulkarni to ask […]
Cyara reveals results of Frost & Sullivan OCX research
How does your company measure customer satisfaction? And what do your customers expect of your contact centre? Late last year, Cyara partnered with market research firm Frost & Sullivan to conduct a survey analysing Operational Customer eXperience (OCX) in contact centres around the world. The report highlighted a number of challenges across the companies surveyed, […]
