What kinds of issues impact CX at an operational level in your company?
Late last year, Cyara partnered with market research firm Frost & Sullivan to conduct a survey analysing Operational Customer eXperience (OCX) in contact centres around the world.
The report showed that companies face a variety of obstacles as they work to deliver seamless customer experience.
Does your company face the same issues?
Read part two of their blog series here to learn about the kinds of obstacles that affect OCX among the companies surveyed. And learn how important it is to measure OCX so that you can assure your customer experience across all channels.