Puzzel ranks top 3 among Frost & Sullivan’s European CCaaS providers
Puzzel has been ranked in the top 3 for European CCaaS providers for 2020 by Frost & Sullivan, highlighted for their innovative products, and the vigour with which they embrace new technology and megatrends. Based on its analysis of 150 European CCaaS providers, the placement on the Radar confirms Puzzel as the challenger brand companies need […]
Cyara reveals further OCX research findings
What kinds of issues impact CX at an operational level in your company? Late last year, Cyara partnered with market research firm Frost & Sullivan to conduct a survey analysing Operational Customer eXperience (OCX) in contact centres around the world. The report showed that companies face a variety of obstacles as they work to deliver […]
Q&A: Alok Kulkarni, CEO, Cyara Solutions
In July, Cyara Solutions published the results of a survey it conducted with Frost & Sullivan analysing Operational Customer eXperience (OCX) in contact centres around the world. The report highlighted a number of challenges across the companies surveyed, with retaining Customer Satisfaction as the priority. We recently caught up with Cyara CEO Alok Kulkarni to ask […]
Cyara reveals results of Frost & Sullivan OCX research
How does your company measure customer satisfaction? And what do your customers expect of your contact centre? Late last year, Cyara partnered with market research firm Frost & Sullivan to conduct a survey analysing Operational Customer eXperience (OCX) in contact centres around the world. The report highlighted a number of challenges across the companies surveyed, […]
