INDUSTRY SPOTLIGHT: Talkwalker consumer intelligence acceleration platform
Talkwalker is the #1 Consumer Intelligence Acceleration platform for brands to drive business impact. Recognized by Forrester as a Leader in Consumer Intelligence and Social Listening, the platform combines a multitude of internal and external data sources with AI powered by Blue Silk™ technology, for the most expansive view of consumers. Talkwalker Activate professional services […]
INDUSTRY SPOTLIGHT: Gnatta independent SaaS customer communication
By Gnatta Gnatta is an independent SaaS customer communication company, catering for businesses of all sizes interested in maintaining consistently high standards and improving the efficiency and the effectiveness of their customer care. Our staff have a long history running contact centres. This means that you’re working with people with a deep understanding for the […]
INDUSTRY SPOTLIGHT: EveryCloud Open Communications Platform
Transform your business with 8×8’s pioneering, cloud-based Open Communications Platform, in partnership with EveryCloud. Unleash your people’s talent, maximise mobility and delight your customers from anywhere – with voice, meetings, chat, analytics and even full omnichannel contact centre, all on one dynamic platform that’s tailored to your needs. Talk to EveryCloud now to futureproof your […]
INDUSTRY SPOTLIGHT: Infobip global cloud communications
Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, security and contact center solutions help clients and partners overcome the […]
INDUSTRY SPOTLIGHT: Altitude Software omnichannel solutions
Altitude Software is a global provider of omnichannel solutions that unify all customer interactions whilst providing an exceptional customer and agent experience. Altitude Xperience is a complete omnichannel cloud contact centre service that powers more effective and efficient multimedia communication between your organisation and your customers, and is applicable to all industries who focus on customer […]
INDUSTRY SPOTLIGHT: ContactOne
At ContactOne we believe in creating more successful conversations by using true multi-channel / omni-channel engagements that enable business-to-consumer (B2C) organisations to communicate with their customers via the customers’ channel of choice. Customers want to engage with a contact centre through their media of choice without unnecessary repetition of previous conversation elements…just one conversation across […]
INDUSTRY SPOTLIGHT: SmartScribe
Fusion’s plug ‘n’ play application SmartScribe® shines a light in minutes on your customer interactions. Find out how. SmartScribe® from Fusion. Switch the lights on in minutes and learn what’s really going on between your agents and your customers. SmartScribe® is easy to deploy and brings relevant analytics from the get-go. Use your call and […]
CASE STUDY: Blackpool Costal Housing Leadership Programme
Like most organisations Blackpool Housing found themselves with a group of 30 mid-level managers of varying experience and styles. The organisation had not formally invested in developing the leadership skills of this group prior to the programme and selected Ember as its preferred supplier. Click here to read more.
Industry Spotlight: Fusion Contact Centre – Ultimate Unified Desktop
Fusion’s agent-inspired unified desktop blends inbound & outbound contact over any channel, and finally at an affordable price. Introducing Fusion “Contact Centre” Fusion Contact Centre is built by agents for agents, which is why it is so easy to use allowing your agents to provide an outstanding customer experience to your clients. Fusion Contact Centre […]
INDUSTRY SPOTLIGHT: Simply Compliant
Fusion’s simple phone payment technology captures the small and medium contact centre market. The Threat Contact Centres taking telephone payments are under threat as Card Not Present (CNP) transactions become the main target for card criminals, as recognised in the latest PCI Security Standards Council guidance released in November last year. Introduction of the GDPR alongside […]
