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  • INDUSTRY SPOTLIGHT: Simply Compliant

    960 640 Stuart O'Brien

    Fusion’s simple phone payment technology captures the small and medium contact centre market.

    The Threat

    Contact Centres taking telephone payments are under threat as Card Not Present (CNP) transactions become the main target for card criminals, as recognised in the latest PCI Security Standards Council guidance released in November last year.

    Introduction of the GDPR alongside the Data Protection Act 2018 means that the protection of your customers payment data may not be a mandatory requirement, but a legal requirement instead, which could leave a Company’s Director having personal liability.

    Companies small and large, question how they secure payment card data and comply with the PCI Data Security Standard considering;

    • In 2018, every day UK businesses suffered on average 633 attempts to breach their network. [The Times]
    • 42% of UK businesses suffered a breach in the past 12 months. [Source: UK government]
    • 70% of organisations believe their security risk increased significantly last year. [Ponemon Institute]


    Key solution providers have focussed on larger contact centres, but Fusion Telecom has broken ranks and has targeted small to medium contact centres, typically having 5 to 500 seats.

    Creating a product of such simplicity that agents don’t even need training to take a card payment, and rather than relying on the fear of non-compliance they have built in an added-value feature set, such as call dispositioning, recurring payments, refund administration and call transfer.

    Easy Adoption

    Removing the barriers to entry, Fusion’s approach provides several options to adopt its award-winning payments technology, so you don’t have to replace your Payment Service Provider or Telephone System.

    For small companies that want one provider responsible for multiple solutions, Fusion can supply the whole stack, from telephony, unified desktop, compliant payments, payment gateway and even merchant acquiring services.

    Managing Director, Adam Norsworthy, was asked why Fusion has focussed on simplicity and smaller contact centres.

    “We see a significant opportunity helping smaller companies be compliant, as they are targeted increasingly every year by criminals, and they often lack the dedicated resource contact centres with 500+ agents have to be secure”.

    “Smaller companies can offer a more personalised service, but they are subject to the same laws and standards as their larger counter-parts, and to compete should have access to the same technology at an affordable price.”

    Click here to get in touch with Adam and Fusion to take a look under the cover of their new payment technology.


    Stuart O'Brien

    All stories by: Stuart O'Brien

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