Jabra research highlights impact of audio on workplace wellbeing
According to research from Jabra’s, the role that audio plays on cognitive, emotional and physical wellbeing in the workplace cannot be undersold: Nearly three quarters (71%) of UK respondents say working in a loud environment makes them mentally tired, and that clear and high-quality sound enhances their ability to focus on tasks. The research was […]
Technology ‘increases employee inclusion’ in hybrid work
In a world where 60% of employees say a hybrid work model is their ideal work arrangement, only three in ten (30%) strongly agree that their organisation provides them with the necessary technology to collaborate equally and inclusively from anywhere. That’s according to Jabra’s 2022 edition of the Hybrid Ways of Working Global Report, carried […]
The five common Contact Centre issues that can lead to losing customers
By Jabra Here’s the bad news: there are five issues common to Contact Centres that could cause you to lose 9 out of 10 customers. However, the good news is that once these issues are addressed you can make your top performing agents almost twice as productive as their least industrious counterparts – which will […]
5 Minutes With…. Jabra EMEA North MD Nigel Dunn
In the latest instalment of our contact centre industry executive interview series, we spoke to Jabra EMEA North‘s Managing Director Nigel Dunn (pictured) about the company, the ongoing challenges the sector faces as a result of COVID-19, market opportunities and the impact of new technology… Tell us about your company, products and services. Jabra is […]
How to stay focused when working remotely
By Jabra Working remotely or flexibly requires consistent self-motivation to remain focused, maintain productivity and successfully work through our daily or weekly task list. However, we know that focus and productivity can dip at certain times during working hours, so how can we stop our minds wandering, control our focus and remain productive wherever we […]
The benefits of homeworking agents and flexible contact centres
By Jabra This year has caused a massive shift in where and how we all work, as a direct response to the worldwide disruption caused by the pandemic. Contact Centres were forced to move their staff to a homeworking model and try to successfully manage agent teams remotely, whilst customer needs grew and became more […]
CASE STUDY: Jabra Engage 50 and Twilio Flex take customer service at Moneypenny to the next level
In the latest instalment of our Case Studies series, we look at some of the massive benefits that the Jabra Engage 50 and Twilio Flex has provided Moneypenny, a customer service business that handles 15m calls and chats annually on behalf of clients… Moneypenny wanted to move from desk phones to softphones using Twilio Flex, an […]
Jabra launches PanaCast real-time intelligent video solution
Jabra has unveiled a smart Panoramic-4K Plug-and-Play video solution, PanaCast. Described as a ‘real-time immersive intelligent vision system’, PanaCast offers 180-degree panoramic video, which ensures everyone in the room is seen. Jabra says PanaCast provides unique value for huddle rooms and spaces, delivering wall-to-wall video, audio and data, which is critical for modern video collaboration. […]
INDUSTRY SPOTLIGHT: Jabra Engage 50 – Engineered to be the world’s best professional digital corded headset*
The intelligent headset for enhanced customer satisfaction. Digital sound for the clearest calls A unique, 3-microphone system with intelligent noise-cancellation filters out background noiseand breathing sounds, giving callers a superior experience.Stereosound and super wideband give vibrant, lifelike conversations – with the highest levels of hearing protection for agents. Reduce interruptions and enhance agents’ focus Multi-colour […]
INDUSTRY SPOTLIGHT: Jabra Engage Series – Boost customer satisfaction with the world’s most powerful professional wireless headsets
Designed for people who talk and listen for a living and in a range of wearing styles that deliver all-day comfort, Jabra introduce the next generation of professional wireless headsets. Giving you more power for your conversations…
